Can I cancel my holiday?

Should you or any member of your party need to cancel your booking or any part of it, once it has been confirmed, you must notify us as soon as possible. You can notify us by phone, email or in writing.

Your notice of cancellation will only take effect when it is received by us and will be effective from the date on which we receive it.

Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

The charges which we will impose are set out below, and their level will depend on when we receive your written notification of cancellation. Any amendment fees, insurance premiums, airport taxes or higher level deposit paid cannot be refunded and are payable in full.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

The cancellation charges above have been calculated as a genuine pre-estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period, taking into account the charges we will incur from our suppliers (some of which will be up to 100%) and the expected cost savings and income from alternative deployment of the travel services (if possible) calculated as an average charge over a period of time.

* Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur cancellation charges from your suppliers (up to 100% of booking value) in addition to the charge above. Please note that any services booked through us and supplied by Holiday Extras, Rock Insurance or Spendology are cancelled in accordance with the individual terms and conditions of those companies and could be non-refundable. Therefore, in the event of cancellation, it is possible that no refund will be given to you on that part of your booking.

Note: cancellation charges above are shown as a percentage of holiday cost (excluding insurance premiums or amendment fees).

Please ensure that you are in receipt of written confirmation from us of your cancellation. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Important note: Airport taxes are not refundable if your holiday is cancelled. Please be advised that if you pay a higher deposit at the time of booking, e.g. 50% of the cost of your holiday then this is a non-refundable deposit.

For flight inclusive bookings, you must in addition pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.