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Find answers to popular travel questions.Search above or browse by topic below

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

Payments

Can I extend my balance due date?

When is my balance payment due?

Paying your balance

Preparing to travel

When will I receive my tickets?

What is an e-ticket?

When will I receive my booking confirmation invoice?

Refund Policies

When will I get my refund?

FCDO travel advice

Changes by Mercury Holidays

Changes to your holiday

Force Majure

Amendment policy

Can I amend my booking?

Cancellation policy

Can I cancel my holiday?

Transfer Policy

Can I transfer my booking?

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.