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Find answers to popular travel questions.Search above or browse by topic below

Can I extend my balance due date?

Unfortunately, it is not possible to extend your balance due date.

Please ensure that any outstanding balance is settled by the due date.

If you are unable to pay the balance of your holiday please contact us so your holiday can be cancelled.

Other articles related to payments

Before You Book

What payment options do you accept?

How much is my deposit payment?

Before You Travel

When is my balance payment due?

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.