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Paying your balance

The balance of the cost of your holiday arrangements is due by the balance due date as notified to you and as stated on your booking confirmation.

Balances are normally due 12 weeks before departure but may be sooner for a River Cruise booking, please check your confirmation.

You can pay your balance:

  • online by logging into My Booking
  • by telephoning our team on 0333 0030522

If the deposit or balance is not received by us in full by the applicable due date, we reserve the right to treat the booking as cancelled by you in which case we shall retain your deposit.

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.