Name: Phoenix Hotel Karon Beach
Price range: from £0pp (7 nights includes flights and transfers)

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Not a welcoming place.  First they lost our reservation even though it had been prepaid. The smell of raw sewer filled the whole place which made it unbearable to stay there. They were having problems with their hot water but lied to us when checking in and told us it had been fixed. It's very clean, I must say but it is not being run efficiently. Perhaps they are still too brand new. There's room for improvement. We canceled after a one-night stay.

Brand new but needs improvement 

Worst hotel experience ever.  Smell of sewage everpresent in both rooms we rented.  When checking in, a sign on the counter advised the hot water was not working--when I mentioned this, the lady behind the counter removed it while saying the hot water was fixed and that they had forgotten to remove the sign.  Guess what--no hot water, the lady lied to me.  Next morning we asked for a refund of the two remaining days (prepaid), we were denied, though we couldn't stay another night due to the stench. 

Stinks

Terrible experience in this hotel, which among other things is still under renovation.
We arrive and are immediately told that the pool is out of order. Fantastic!
The room smells like sewage, the bathroom is rusty and the silicone is full of mould. No Balcony.
I had a small personal problem and decided to extend my stay by an extra day. I call the reception and they tell me: ok you can stay but this is considered a "walk in" (???) so you pay double (€90 instead of €45) and you have to pay it in cash, after I refused 3 times, the Manager (his name is Nat) told me, if you pay by card you have to add the 10 %. A real scam done by the Manager who never even bothered to greet me, a real rude person. I accepted because I had no choice.
The same evening at MIDNIGHT, while I was sleeping, they start calling me in the room, obviously I don't answer, and after 5 minutes they knock on my room, I open it and it was a guy from the staff who wanted 200 baht for the extra day of the scooter, as if he couldn't wait for the morning following. And he wouldn't leave if I didn't give them to him. At midnight. Ridiculous.
Learn how to treat guests.
Enjoy your stay!!!!

Terrible experience 

Clean and nice rooms with good air condition. A small balkony for smokers. Not fancy, but very easy- going and friendly staff. 5 min walk to Karon Beach with wonderful and cheap thai food ++. Go right instead of left when you go to the Beach. Also good for shopping.

Friendly and clean hotel

Location is nice but our room stunk of poo as soon as the door opened and they just sprayed some nice smelling stuff which masked the pop smell for 10mins and told us they’d move us the next day for the other 2 nights of our stay and didn’t.
Wouldn’t return here

Room stunk of poo

Phoenix Hotel Karon Beach is not just a hotel where guests come to spend the night and leave. Our goal is to entertain, serve, care and provide an unforgettable and wholesome experience to our guests. All guests are meant to come to us as strangers but then leave as family!

Perfection and customer satisfaction are our top priorities. In all our properties we aim to have the best location and then use cutting edge design, systems and materials to create property developments that offer top quality living environments and ensure total customer satisfaction.
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Phoenix Hotel Karon Beach located on Patak Road (Karon Beach) which is opposite to Karon Park. And Just a minute walk to must-see attraction such as Karon Beach, Shopping centre, restaurants, nightlife, and much more.

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Phoenix Hotel Karon Beach