Name: The Pelican Residence and Suites
Price range: from £0pp (7 nights includes flights and transfers)

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Pool

Awful. Badly cleaned appartment (we had the one with pool on the rooftop). Everywhere dark hairs on the floor, towels smelled and building looked old and has had no maintenance.
Apaprtment wasnt cleaned in three days! No sunbeds. No staff at reception. Handed the key once and that was it. 
Waste of time booking. Better options around.

Totally off

Sawadee Krabi travelers.  We are one of the first guests at the Pelican, staying here currently for 3 weeks.  The resort has JUST reopened after 3 very long years with virtually no guests. The last 2 reviews were bad, but the resort had not yet started post COVID renovations.  Now, however, the Pelican deserves your booking and 4 stars for these reasons: 1) Friendly, helpful staff, responsive to personal requests and any maintenance concerns; 2) Beach access, directly across the street; 3) Easy walks to great, inexpensive, beachfront restaurants, bars, massages and 7-11; 4) The most spacious and modern a/c rooms you will ever find in Thailand for the money; 5) fabulous pool; 6) Relaxed authentic Thai vibe outside the craziness of Ao Nang, which is a 20 minute drive; 7) great resort lay-out; 8) The best value for the money you will find in Krabi.  

The post-Covid reality in Thailand is that ALL resorts have suffered substantial neglect from being unoccupied for 3 years.  SO, since the prior two bad reviewers, this resort is actively remodeling, updating, cleaning, repairing, etc. with virtually no intrusion to the guests, no loud noise, etc.  And bending over backwards to ensure we are happy.  

If you are picky about everything, you will be disappointed here.  Please don’t book with grand expectations only to leave a bad review that everything is not yet perfect.  The staff is working really hard.  

Conversely, if you don’t want to spend 5 star dollars and want huge space, amenities, great staff and modern conveniences on a shoestring budget - the Pelican is your place.   We are loving it here.  P.S if you stay in Khlong Muang beach area, you need transportation, but there is plenty around.

Pelican Resort - Post COVID Reopening of the Resort

The Pelican Resort was recommended to us by a travel agency.  While the 2-bedroom, 2-bath suite was clean, large and even had its own individual pool, and located across the street from the beach, it was not what we were looking to reserve.  It is located far from Ao Nang Beach (with lots of shopping, restaurants, bars, activities, etc.), requiring us to spend 500 Baht taxi rides to and from.  Fortunately, there were 2 great restaurants located across the street from the hotel and a Seven-11 is about a block away.  While the room was clean, roomy with a kitchenette, we were provided very few amenities, i.e. only 2 bath towels, a Chicklet-size soap, watery shampoo and small soap gel.  We did find the hair dryer in a bedroom drawer when we were checking out. No daily cleaning was provided.  The furnishings were okay for us, but cheap; even the drawers on our nightstands would not stay shut.  The front desk staff was helpful and nice,but  there were times they were not there when we needed something—like toilet paper.  I note here we initially booked a king-side bedroom (which our travel agency said was all that was available), and when we arrived in the evening, we were told the room was not ready (giving us the impression it was being cleaned), but we could pay substantially more for the 2-bedroom suite.  When we declined the suite, we were asked to wait, and ultimately, were given the suite for the original price we paid, i.e. approximately $123 USD for 2 nights (not complaining about price!)..  We were given the impression  by our travel agent the hotel was full, but we discovered it was practically empty and many of the rooms were in the process of renovation.  The grounds and pools were impressive and beautiful.  We rate our experience a “3” as we are active and not accustomed to simply stay in our hotel room which has no convenient access to shopping, some nightlife, bars, etc..  However, if the guest is there for serenity, enjoy the grounds and pool experience with two great restaurant options within walking distance, he/she probably would rate this hotel a 4 or 5.

For us, the rating is average

This accommodation was perfect for us.  We stayed in the 2br ocean suite with pool for a family stay.  Our view and the private pool were amazing and worth every cent
and the room generally clean enough - we'd probably stay again. 

The comments around maintenance are generally accurate.  The grounds were well kept. The building, like all Thai buildings (even the 6 star Phulay Bay) show pain wear on the outside. 

To be clear, this is not a hotel, rather a service apartment where apartments and their upkeep are not something the accommodation manager can fix easily.  We had some broken furniture, decaying wood, popped floor tiles: nothing to bad.  

What they could improve is cleaner sheets: ours were simply filthy. The outdoor wooden structure above the pool was severely rotten and ready to fall anytime.  Positives are the staff are very friendly and nice.  Room service was regular and on time. 

I recommend staying here, with a catch.  If you're tolerant to not everything being perfect, you'll love the size, views, and sunsets int he pool.  If you're a fussy hotel-only traveller, perhaps better to avoid. 

Not a hotel, but a good choice. 

The property is in very bad condition. Photos are old, reality is very different. We made a reservation and when arrived we realized that apartments need significant maintenance and pictures were misleading. We discussed it with property manager and they offered us money refund so we moved to another hotel. But after one month we are still waiting for refund (about 600 dollars) and property manager continues to ignore our messages. 
I read (unfortunately after this happened) that this is quite common practice for this hotel to promise money refund and not to do it.
Krabi area is amazing, but I would recommend to avoid staying in this particular property.

Fraud!!!

Offering quality accommodations in the spas, beaches, romance district of Krabi, The Pelican Residence & Suites Krabi is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At The Pelican Residence & Suites Krabi, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fireplace, kitchen.

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The Pelican Residence and Suites