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Find answers to popular travel questions.Search above or browse by topic below

Can I upgrade my room type?

You can upgrade your room type by calling our Customer Experience Team. We will check the availability and the supplement to amend to your desired room type. If for any reason it is too late for us to do so, then the next best way to do this is to check with reception when you arrive as they will be able to confirm their availability for any room upgrades and the best possible price.

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.