If you need an accessible room, for example - with a walk-in shower, or wider doors for your wheelchair. Please give our Customer Experience Team a call on 0333 321 3144 before you book. We can then check if the hotel you're interested in has any suitable rooms. If you've already booked your holiday but need an accessible room confirmed, then please call us as soon as possible so we can look into it for you.

If you would like a room located in a specific area of the hotel such as on the ground floor, near the main facilities, or a lift, we can add these as a request to your booking but unfortunately they can't always be guaranteed.

Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 03 numbers will come out of your inclusive home or mobile minutes.