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Can I add a special room request?

At the time of booking you can make any special request. This can be done online or via our call centre.

Don't worry - if you forget to do this at the time of booking, this can be added after by visiting our Contact us page and contacting us through Live Chat, Whatsapp or Booking enquiry.

Please note that there is no guarantee the hotel will be able to fulfil your request although they will always try their best.

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.