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Find answers to popular travel questions.Search above or browse by topic below

When should I arrive at the airport for my flight?

We advise all passengers arrive at least two hours before departure on short haul flights and three hours before departure on long haul flights.

We would also recommend you plan your route ahead before you travel and allow plenty of time for traffic and possible delays through airport security.

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.