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How to make a complaint

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you feel the holiday was not up to your standards then please write to us upon your return. You can either email customerrelations@mercuryholidays.com or send a letter to St Johns House, Suffolk Way, Sevenoaks, Kent, TN13 1YL.

Please provide as much information as possible, including your booking reference and holiday dates, where applicable.

Help Centre Topics

Before You Book

Here you’ll find answers to any questions you may have before booking your holiday, escorted tour or river cruise.

Before You Travel

We want to make preparing for your holiday as easy as possible. Find answers to your pre-departure questions here.

On Holiday

If you are currently on holiday or have any questions about what to expect you will find the answers here.

After Your Holiday

Just returned from your holiday? Then this is where you’ll find answers to any questions you may have.

Airports & Flights

You’ll find information on any questions you may have about your airline and airports here.

Travel Advice

General advice on travel abroad including COVID-19, country specific information and other useful tips.