How to make a complaint

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you feel the holiday was not up to your standards then please write to us upon your return. You can either email customerrelations@mercuryholidays.com or send a letter to St Johns House, Suffolk Way, Sevenoaks, Kent, TN13 1YL.

Please provide as much information as possible, including your booking reference and holiday dates, where applicable.