Shangri La Le Touessrok Resort and Spa

We enjoyed an amazing time at the Touessrok Shangri La ! The site, decoration, rooms and service are perfect. In every moment we felt home and every where we looked was Beauty and care. A dream come true journey ! Special mention to the medical team who did an amazing job taking care of us when we needed to. Quality of the diagnosis, efficiency and care during : big thank you for that to doctor Hujjaree and the team.

Great hotel. Amazing location, food and service. Unique hotel. I would like to highlight the fact that the hotel has a doctor consulation at the resort and I want to remark how well I was treated at the medical post from the hotel by DR. HUJJAREE. He was very professional and kind. Also, really good place for a golf vacation.

Firstly - the Shangri-La in Mauritius is a lovely resort. Spacious rooms, idyllic balcony views, mouth-watering food selection and friendly staff. You should absolutely consider it for your next holiday to Mauritius. The rooms in particular are stunning; waking up to the Shangri-La private beach on your doorstep and a world-class breakfast buffet awaiting you is truly one of the pleasures of life. On top of that - the gym ranks among the best hotel gyms I’ve visited; the activity selection for kids (and adults) is excellent.

A special shout-out to the staff members who made our trip particularly memorable:

Lindlay on the concierge desk - always smiling, full of energy and always prepared to drop everything he’s doing to make your needs a priority

Parwez at the front of the hotel - very friendly and a great conversationalist who can offer you all the Mauritius travel and excursion advice you need

Hans on the concierge desk - service with a smile and will make sure you get to where you need to go on time without delay

Jauhan on Ile Mangénie - generous and thoughtful and will make sure all your needs are catered to

Ponnen in Coco’s Beach House - goes out of his way to cater to any special requests and will make sure you leave every meal full and smiling

They are all excellent ambassadors of the Shangri-La brand; there are so many others that I also could have mentioned.

There are however some minor teething issues with the hotel which - if resolved - could turn our “very good” holiday into a “perfect” holiday:

(i) Wi-Fi quality - the hotel advertises fast Wi-Fi however we had some issues maintaining a strong connection from our room - particularly for group video calls. To their credit, the hotel staff made every attempt to help us resolve this - however their efforts were ultimately fruitless. I’m prepared to believe it may just have been our room/section of the hotel but the issue was more challenging at peak times and I would expect this to not be an issue at 5* hotel brands

(ii) Massage therapists - they are absolutely lovely and make every effort to ensure your needs are catered to. However the massage therapists I tried (for transparency, I tried two) are trained differently to, for example, therapists in Thailand or Asia more broadly - and are not as effective in applying pressure to knead knots and relax tight tissues. For a light pressure relaxation their massages are more than fine. Once again the staff are fantastic and go out of their way to make you feel comfortable

(iii) Miscellaneous furnishings - I’m being picky here (the hotel is modern and well-furnished) but there are a handful of features that could do with an upgrade - among them the dated coir doormats and the room door handles which are stiff and fiddly

Overall - thank you to a brilliant team for a lovely stay