Palm Wings Ephesus Beach Resort

this hotel to be honest has suprised me despite the bad reviews. it has beautoful settings and sunset. food is good compare to an all inclusive. we stayed in a swim up room which was very useful. the workers are all nice and helpful BUT our most thank you is to mualla in the restaurant. she really does her job perfectly and most importantly she is working happily. shes always been very nice and always asked if we were ok. of course we are fine on holiday but her asking all the time made us feel important. not just us she was generally like that. hotels need people like her always. also sinan at the lobby as well as hakan, firat and zehra at the tea coffee bar they were all very nice and made us feel wanted. also cleaning ladies fadile and their manager i think was duygu they have been great as we were very untidy. thank you to all. was a great holiday

Nearly finished a week's holiday here and happy we didn't book 2 weeks. Family with 2 teenagers (16)

This is a standard 4 star hotel and not the level or quality of other hotels in Turkey so be cautious if you've been somewhere else before as you will likely be disappointed.

On arrival, 11.30pm we were just about greeted at reception. No information provided at all. WiFi wasn't activated still an hour after check in and told there was "soup" available at midnight.

The 2 x 16 Yr old being excited and hyper managed to get served vodka at the disco bar *not condoning this, however they then decided in their wisdom to remove the wristbands to try to get served again and we're accosted by one of the "night managers" who was intimidating & aggressive to say the least. The boys came back to us at the lobby bar and subsequently were followed by this man who walked over to us and gave me the same treatment. Rude, totally unacceptable and unnecessary behaviour. When I told him I'd be complaining he just sneered at me and said "you write, I don't care". This was a very unpleasant experience for the first 2 hours of being in the hotel. I am not arguing with his objective as the boys were wrong but it was how he handled it.

The Good *and some great

1. Kelly, Guest Relations is phenomenal. We had a number of issues and having her was a life saver. They are very lucky to have her. She went above & beyond to help and was especially helpful when the entire family was wiped out with a sickness bug
2. The location/beach is fantastic. Beach is beautiful with plenty of sunbeds & great shade
3. Facilities & activities for younger children, definitely would recommend (ages up to 11/12)
4. Family swim up rooms are fab, but there is one shared bathroom which might be an issue for some
5. Unfortunately I had to go to hospital with a sickness bug but the efficiency of the triage nurse onsite, and the local hospital was outstanding
6. All day snack bar with "ok" food but there's an ice cream & waffle hut too which are good enough

**no ice pops anywhere even in the shop 7. Overall feels clean, grounds are lovely with beautiful flowers

The bad:

1. Food is diabolical - 90% catered for Turkish population so even breakfast is a challenge. Everything else is bland & tasteless.
2. Drinks - shocking. No wine list even in the a la carte restaurants - cocktail list limited and not made using proper crushed ice or cocktail shaker. If you're looking for a frozen cocktail forget it.

The one beer available is passable, the red & white wine undrinkable. 3. If you don't smoke you cannot eat outside at restaurant as there is no designated area for smokers so it means you're constantly surrounded by cigarette smoke

Finally, the service is average with a few exceptions. The staff in the sunset bar have all tended to be very friendly. One or two only in main restaurant, and same in lobby bar. It's our last day/night so I'm going to try to get names of the ones who stood out because the differe nce is day & night!

I am utterly amazed at the lack of friendliness *and smiles. I've never been in an all inclusive resort where the lack of friendliness & service is so apparent.

This hotel has the potential to be an amazing hotel with a few changes.