Name: Neopol Deluxe Hotel
Price range: from £0pp (7 nights includes flights and transfers)

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Pool

We stayed as a family of three in one of the more expensive suites.  
This hotel is located as described in an elevated position with amazing views of the Aegean sea. 

Upon arrival, we could instantly see that the suite was not clean or anything close to it.  The floors were dirty, the furniture dusty, bedding and towel stained. There was a missing bedside unit, only 2 chairs on the balcony despite being a suite for 4 people, broken balcony light no wastepaper bin,  and a toilet brush that needed condemning.  The whole suite needed a deep, deep clean and decoration.  In addition, during our week's stay, the cleaners did not clean the room at any point or change the bedding.  We did receive fresh towels however, were still dirty.

Breakfast was very limited.

Lovely pool with comfortable sun loungers but again they should be cleaned. Poolside cleanliness left much to be desired with engrained dirt on the floor and the glass screen fencing.

If Neopol management team could address these issues, this would be a lovely go to hotel.  It is a shame, as I did raise these points with reception but the only resolution was a new toilet brush.     

So Disappointing....

Terrible- only 5 star item was the bed as it was super comfy. The views were amazing also. 
Reception area was very nice & staff were friendly. Went up to our room to find bathroom door would not close. There were a few lights in the room not working. The paint was in need of tlc. Shower was poor quality as it did not come out the shower head properly. 
Would not recommend with children or for a long period of time. - we were woken up by other guests shouting and laughing outside our door early hours of the morning. We complained to the front desk but unsure if they were spoken too. 

We only stayed for two nights but would not stay again

Do not stay at this hotel.

The hotel is very nice. It was a very nice experience. I would recommend it to everyone.
The staff is friendly. the rooms are big and clean. The pool is hygienic. foods are good. Thank you to Mr. Ayhan, Ms. Tezer, Pregnant Manager... Thank you...

Wonderfull

Stayed at this Hotel on a few occasion's over a period of a few years, it has changed names a few times, sitting on the top of a hill with spectacular views  the location is perfect.
We new what to expect and were not expecting 5*  what we got unfortunately was  -1* .
We arrived early morning and had to drag our cases to our room up 4 flights of stairs, the room on first glance looked great with a very comfortable bed and pillows, as it was 4am we went straight to bed had a really nice sleep,

 In the morning we noticed that the bathroom floor was flooding, on further inspection we found that it was in fact the toilet leaking on to the floor.

We also noticed that the toilet was still filthy from the previous occupants
We reported this to reception to a lovely lady who said the technician would fix it when we were at the beach.
Came back that evening to shower NO hot water either.

Two days later still no one came to look at it and no towel change or room clean , it was at this stage we could see the dirt on the floors and windows also the lighting was very poor even when working.

Again we reported to reception ,meanwhile ,buying cleaning product for the bathroom to clean the toilet ourselves. We arrived back that evening ,they reported that the leak was fixed ,on entering the room we were were greeted with the stench of sewage.

We flushed the toilet only to see that the leak was still there and flooding the floor.
At this stage we asked to be moved to another room as we could not stay with the smell, the guy on reception obliged, handed me a key to the room next door, we then moved our belongings in happy to be out of that room.

We decided to go out ,used the shower, only to find that the drain would not take the water away and flooded the bathroom!

We went out that evening and advised the guy on reception of the situation, he said they would fix in the morning ,did it happen no.

I purchased a screwdriver pulled up the drain and had to clean out the hair and other gunk so we could use it without flooding.

At this stage we had no option to contact Love Holidays to advise of the difficulty's their excellent response  was the best way to resolve this would be to talk to reception ! Appalling customer service they also said that these were only MINOR issues.

Faulty Towers would seem 5* compared to this filthy place the unfortunate thing is it could ,with a small bit of TLC  be the gem it once was.
Apologies for the long winded revue I could go on re other issues but what's the point!

FYI we have been holidaying in Kusadasi for 23 years we NEVER had issues that we could not resolve ourselves, this has experience has soured us and ruined our holiday so much so we are determinized not to return there again.

Shame on Love Holidays!

AVOID

Rooms filthy no hot water toilet leaked!! After two days and several requests we Moved rooms!! New room  shower drain blocked we had to clean it out ourselves.  Disgusting !!Flush toilet and bubbles up through shower.  Everything was dirty.  !! Floors, patio windows just manky!!!

Great location fab views.  That where it all ends!! Disgustingly Dirty!!!!!!

Neopol Deluxe Hotel in Kusadasi offers a charming escape with breathtaking views of the Aegean Sea. Located on a hillside, this hotel combines modern amenities with a welcoming atmosphere. Guests can relax in elegantly furnished rooms, many of which feature private balconies with stunning sea vistas. The hotel boasts an outdoor pool, a restaurant serving local and international dishes, and a bar for evening cocktails. With its close proximity to the vibrant town center and popular attractions like Pigeon Island, Neopol Deluxe Hotel is perfect for those looking to explore Kusadasi while enjoying a comfortable and scenic stay.

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Neopol Deluxe Hotel