Navy Hotel

We were a family of 6 we had 3 rooms which the hotel sorted out for us to have next to each other the rooms were clean and spacial all the staff from owner down could not do enough for us a special shout out to the 3 barmen Ibo, Aykon and Seyhan who were fantastic. The location of the Navy hotel is in the center of Icmeler, we are already looking to return to this hotel thankyou Navy hotel.

Worst hotel ever stayed at booked and paid for 5 nights originally just me and my 5 year old daughter we had the booking confirmation to show we paid and booked 5 night for them 2 come to me after 3 nights said I got to leave as I only paid for 3 nights the women manager is very rude and shud not speak to customers the way she did the man manager was more understanding and let us stay there for the 2 nights that we did actually pay for but they saying we didnt and we booked a extra night and paid for it for tonight for them to ring me and say I have 15 mins to get back the hotel and check out or she was going in the room and going to throw all mine and my daughter stuff out the room I turned up shown her the booking and showed that i paid and she said I dont care get ur stuff and get out kicking me and my 5 year old out in a foreign country with no where 2 stay shocking customers service I will never ever return to this hotel the room also never got cleaned whole time I was there the cleaner walked in as I was packing my stuff up that is first time they been in have kids screaming and doors slamming every single day at 5am HIGHLY DO NOT RECOMMEND THIS HOTEL WOMEN MANAGER IS VERY RUDE AND SPEAKS 2 U LIKE UTTER RUBBISH VERY VILE WOMEN NEVER MET A MANAGER LIKE IT SHOUTING AT ME INFRONT OF MY 5 YEAR OLD DAUGHTER I ASKED FOR MONEY BACK FOR TONIGHT WHAT I PAID AND SHE WOULD NOT GIVE IT SAYING I DIDNT PAY WHEN I GOT ALL PROOF I DID THE BOOKING CONFIRMATION AND BANK STATEMENT THEY EVEN SHOWN ME PAPER WORK FEW DAYS PRIOR TO STATE I BOOKED AND PAID FOR TONIGHT SO IM OUT OF POCKET AND WE NO WHERE STAY TONIGHT

Our 12-day stay was one of the worst hotel experiences we’ve had, especially travelling with a 10-month-old baby.

We arrived at around 1am after travelling with our baby, we specifically requested a travel cot, but when we arrived there was no cot in the room and no kettle to make our baby’s bottle, meaning we had to keep going back and forth to reception in the middle of the night. When we eventually received a cot, the mattress provided didn’t even fit properly, which was extremely unsafe for a baby to sleep in. We were then told that a kettle costs extra per day, which is unbelievable having to pay for hot water and the fact that we were travelling with an infant they couldn’t provide it.

Things got even worse when we properly looked around the room. We found a pair of dirty underwear, a sock and a packet containing what appeared to be drugs in the cupboard. It was immediately obvious that the room had not been properly cleaned before our arrival. There were also smears on the bathroom walls and dirt all over the floor.

Unfortunately, the cleanliness did not improve throughout our stay. The bedroom and bathroom were never properly cleaned. The most that seemed to happen was that fresh towels were brought in and the bed was made so that it looked as though the room had been serviced.

With a baby crawling around on the floor, this was particularly worrying. Our daughter was constantly picking up bits of dirt and plastic from the floor and putting them in her mouth. On one occasion she nearly choked on a piece of plastic. This is completely unacceptable and could have resulted in something far more serious.

We even tried to move to another hotel through Jet2, but were told we would have to pay a £150 amendment fee on top of the difference in price for the new hotel. We therefore had little choice but to remain here for the rest of our stay.

The standard of cleanliness, service and basic facilities were nowhere near acceptable. Travelling with a baby is stressful enough without having to worry about whether the room is actually clean and whether the cot provided is safe.

We will never be returning to this hotel and would not recommend it to anyone, particularly families with young children. A hotel room should be clean, safe and properly prepared for guests when they arrive — this one simply wasn’t.