Fortuna Beach

Great hotel, unfortunately our holiday was spoilt by being woken by a cockerel every morning

This was our third visit to fortuna beach hotel and unfortunately will be our last. We had booked a suite room and on arrival had noticed the doors and internal decor had been upgraded to a high standard, so a good first impression. We love the beach that is close to the hotel and looked forward to this prior to arrival. When we collected the towels from reception on our first morning we were told we had to go onto Tiki beach as the hotel no longer had its own private area. When we arrived at the beach we headed near to the front and placed our towels down. One of the tiki beach staff came down and said they are for their guests, we were moved to the back of the beach despite offering to purchase food and drinks. This was the case for the full 14 days we were there and observed multiple guests being moved. The cleanliness in the hotel is overall good but the cleaning in our room was very poor. The floor was not mopped for the whole 2 weeks despite obviously needing it, the only time it was cleaned was when we spilt coffee on the floor. On our 2nd day there was an opened condom wrapper left on the floor in the bedroom which must have been brushed from under the bed and not moved, this was not ours. The rug in the living area was not cleaned for 2 weeks. The glass mirrored wardrobe doors had stains on from previous guests which we cleaned off ourselves. The food was very repetitive and tailored for the turkish guests who were in the hotel. There was not a great selection for customers with a western palette. The staff in the restaurant and bar areas were excellent and could not be faulted. The entertainment was arranged by Ash and although he is a great guy he needs to understand there are guests to be entertained, not just himself. Turkish rap is not to everyone's taste and some guests may like to dance instead of him. The noise around the hotel is very loud until the 12.30pm curfew with 3 hotels within close proximity trying to be the loudest. We had a late flight so asked to keep our room on to shower after being on our last beach day. We were told the hotel was full and we could shower in the spa area. We asked at reception for towels when we were ready to be told there were non for us. We told them we had been told we could and some magically appeared. The showers were in the sauna area and we came out sweatier than we had gone in. Not a great last day experience. The highlight of the hotel is the spa area where we had the last day package. This was great value and so relaxing, would highly recommend this experience. Overall I would say this hotel has lost a lot of what made it great especially the beach area. I feel for some great staff working there but the negatives mean we would not return.