Dg Hotels Rose Resort

We stayed here for a week in July.

This is a difficult review to write because there were genuinely some good things about the hotel. The pool area was lovely, clean and a great size. The outdoor dining area was really nice with lots of plants, the all-inclusive drinks included a good range of cocktails, and the air conditioning worked perfectly.

We booked this as a cheaper holiday, so we weren’t expecting luxury. We knew the rooms would probably be dated, and that wouldn’t have bothered us if they had been clean and well maintained.

Unfortunately, the room had black mould in the bathroom, the glasses and kettle weren’t clean enough to use, and the bedsheet even had a hole in it. These issues suggested standards weren’t what you’d expect from a four-star hotel.

The biggest problem, however, was the smell. When we first arrived there was a strange smell mixed with cleaning products, so we didn’t think much of it. As the week went on it became stronger and stronger until it was clearly the smell of mould and damp. By the final evening it was so overpowering that it made both of us feel nauseous every time we entered the room.

During the holiday my husband developed a sore throat, hoarse voice and runny nose, and I also developed a sore throat towards the end of the week. After arriving home and unpacking, every item of clothing in our suitcase smelt strongly of mould. Three days after leaving the hotel, both of us have started to feel much better.

We also noticed that many buffet dishes had no labels, making it impossible to know what they contained or whether they were suitable for vegetarians or people with food allergies or intolerances. Food that ran out was also often left empty for quite a while, even when eating early.

We spoke to other guests who said they had complained about black mould in their room and were told they could only move if they paid to upgrade. We can’t verify their experience ourselves, but it made us feel there was little point in complaining during our stay.

I have seen the hotel respond to many complaints questioning why the guest chose to still stay the whole week. The fact that this appears to be a recurring response to complaints raises a question in itself. If multiple guests feel they have no realistic option but to remain in unsuitable accommodation, that suggests the issue is not with the guests’ decision to stay, but with the lack of a reasonable solution being offered. The reason we stayed is that we’d already paid for the holiday and weren’t prepared nor should we have to spend even more money finding another hotel because our room wasn’t fit for purpose.

It’s a real shame because the hotel has so much potential. The shared facilities were genuinely enjoyable, but the condition of our room completely spoiled the holiday. Whatever the price of a holiday, guests should be able to expect a clean room that is free from mould and damp. For us, that is a basic standard, and unfortunately this hotel did not meet it.

The hotel is lovely and so are the staff. Me and my partner came for 8 days and we have been very impressed. Super lovely staff, great food (not very English!) and lovely relaxing time had. Pool and beach are both lovely, access to non alcoholic drinks at the beach! Good cocktails and the beer is refreshing! Only let down was the gym - it has virtually nothing in it and what is in it hasn’t been maintained at all. Overall, amazing place would highly recommend!!!!