Crystal De Luxe Resort and Spa

Me and my family have been staying at this Hotel for two weeks. We started our trip with an amazing spa experience as we began with a turkish hamam and ended it with a 30 minutes massage. The animation team has Made our Trip enjoyable with different pool games. Det är simply made sure that we Enjoy our stay.

The staff were always friendly and helpful. We initially had an issue with loud music from the club next to the hotel, which could be heard in our room until around 5 a.m. We asked for a quieter room, and the staff immediately arranged a room change for us, which we really appreciated.

The food was very good, and the beach was conveniently located just a short walk from the hotel. Overall, we had a pleasant stay and appreciated the excellent service.

Disappointing third stay after 20 days in August

We stayed at Crystal De Luxe in Kemer for 20 days in August 2026. This was our third stay at the hotel, after visiting twice in 2022. We had kept very good memories of our previous stays, which is exactly why we chose to return four years later.

Booking 20 days in a 5-star hotel during the peak August season is a significant stay and, naturally, comes at a considerable cost. We therefore arrived with high expectations, especially as returning guests. Unfortunately, this third experience did not live up to the memories we had of the hotel.

On arrival, we received some fruit in our room, which was a nice touch. However, during the rest of our 20-day stay, there was no particular recognition of the fact that this was our third visit. No upgrade, complimentary spa treatment or other special gesture. We certainly did not expect to be treated as VIPs, nor do we believe that such extras are automatically owed to us, but after choosing the same 5-star hotel for the third time and staying for 20 days, a little recognition of our loyalty would have been appreciated.

Our main disappointment, however, was the housekeeping. The room did not appear to be vacuumed properly during our 20-day stay, and cleaning was not carried out consistently. On several occasions, we had to ask for our room to be cleaned. Whatever the season, having to request basic housekeeping during a long stay is not what we expect from a 5-star hotel.

We also had a very disappointing experience at the gözleme stand. It was approaching closing time and there were still people waiting. I waited in line for around 30 minutes and was the last person in the queue. During the wait, some guests were being served four or five gözleme at a time, even though others were still waiting.

When my turn finally came, the staff member took my order. While she was serving another guest who had ordered one gözleme, his children arrived and placed additional orders. Despite my order already having been taken, she prepared and served their orders first. Afterwards, she told me that there were no more gözleme and that her working time was over.

After waiting patiently for around 30 minutes and having my order accepted, this was particularly frustrating. The problem was not that the stand had to close — of course, working hours have to end — but that the queue and the order in which guests had been waiting were not respected.

I am writing this review with genuine disappointment rather than anger. We came back because we had enjoyed our previous stays and had very positive memories of this hotel. We chose to spend 20 days here in the middle of August because we trusted the standard we had experienced before.

Unfortunately, this time we did not feel that the overall service matched either our previous experiences or what we reasonably expected from a 5-star hotel, particularly for such a long and costly stay during peak season.

After three visits, we have decided that we will not return. It is a shame, because we genuinely wanted to leave with the same good memories we had from 2022. Sadly, for us, the third stay was one too many.