Xanadu Resort

Here is the corrected version with the updated number of children:

Our stay at Xanadu Resort Belek in July was simply outstanding. We traveled as a group of 5 adults and 6 children, and from the moment we arrived, we felt completely relaxed and well taken care of.

What impressed us most was the exceptional level of service. Every member of the staff was friendly, welcoming, and always had a genuine smile on their face. This is the first hotel where we truly felt that the staff themselves are treated well, and that positive atmosphere was reflected in every interaction.

Even though the resort was fully booked, it never felt crowded. There were no long lines at the buffet, we were always able to find sunbeds every day, and the entire resort was spotless and beautifully maintained. Everything was so well organized that we could simply enjoy our holiday without any worries.

A special thank you goes to Yessim from the Guest Relations team. She was the icing on the cake of our stay. She made sure everything was perfectly arranged and went above and beyond to make our vacation even more enjoyable.

We also highly recommend renting a beach cabana—it was absolutely worth it and made our beach days even more relaxing.

Thank you, Xanadu Resort Belek, for giving our family such a wonderful and memorable holiday. We would happily recommend this resort to anyone looking for a luxurious, relaxing, and truly well-organized vacation, and we hope to return again in the future!

Disappointing Stay Despite Great Facilities

We recently stayed at Xanadu Resort and, unfortunately, our experience did not live up to the expectations set by the hotel’s reputation.

There are certainly some positives. The hotel itself is very clean and well maintained, the swimming pools are excellent, and the children’s facilities are fantastic. Families with young children will find plenty to keep them entertained.

However, there were several significant issues that really affected our holiday.

The beds were extremely hard and uncomfortable, making it difficult to get a good night’s sleep throughout our stay.

The service was very inconsistent. Some staff members were friendly and helpful, but many appeared uninterested or had a poor attitude towards guests. Communication was also challenging at times due to language barriers, which made resolving even simple queries more difficult than it should have been.

The biggest disappointment was the dining experience. We found the overall quality of the food to be poor, particularly for a hotel of this standard. More concerning was the inaccurate food labelling. On several occasions, foods that did not contain dairy were labelled as containing dairy, while other dishes containing dairy were labelled incorrectly. We were told this was due to a printer error, but this is not an acceptable explanation when guests may be relying on accurate allergen information.

Even more worrying was the apparent lack of understanding around cross-contamination. When we raised concerns, they were dismissed rather flippantly rather than being treated with the seriousness that food allergies and dietary requirements deserve. For anyone with allergies, intolerances or strict dietary needs, this could be a significant concern.

Overall, while the hotel has excellent facilities for families and is kept very clean, the inconsistent service, poor food quality, inaccurate allergen labelling and dismissive approach to food safety meant we left feeling disappointed. We would not return

⭐⭐⭐ 3/5 – fair rating based on our experience

We take 2–3 holidays every year, always choosing 4 or 5-star hotels with strong TripAdvisor ratings – sadly this resort did not live up to the high standards we expect.

Housekeeping: excellent – rooms kept spotless daily, fresh linen and towels, thorough and reliable. Overall facilities very good, grounds well kept, pools nice but missing tiles in places. The “ancient ruins” design around the Xanadu Bar pool has rough, uneven edges – easy to graze or cut feet and definitely needs fixing. Great plus for families: no unnecessary strict rules at pools regarding inflatables, jumping in or pool games – unlike many hotels that ban these and spoil the fun, here kids could enjoy themselves freely, which we really appreciated. Sunbed access is frustrating though: we had to wake up early just to reserve sunbeds. The hotel should adopt a fairer system – something like flexible allocation similar to Olympic Lagoon in Paphos, Cyprus, which works extremely well and avoids this unnecessary early-morning rush.

🥘 Food & Dining – serious concerns & mixed results

Buffet very repetitive day after day, plus poor cross-contamination controls: serving utensils are mixed and swapped between meat, fish and vegetable dishes with no proper separation – a worrying hygiene oversight. My wife requested a specially prepared dairy-free meal, yet suffered an immediate reaction (this was one dinner out of our nine dinners); clearly it wasn’t kept separate as promised. ✅ Kebab House à la carte was excellent – great food and service ❌ Italian restaurant very poor: ordered two entrecôte steaks, returned them twice, still not right – very disappointing quality and cooking.

🎭 Entertainment & Activities

Entertainment team work hard and deliver a good range of activities through the day – credit to them for their effort and energy. That said, the activity programme is identical, repeated every single day; it feels a little lazy and lacks variety, which gets dull over a longer stay. Evening shows are only average when compared against similarly rated Turkish resorts such as Delphin Imperial Lara. A further downside: no bar inside the amphitheatre itself, and seating feels uncomfortable – makes watching shows far less enjoyable.

🧒 Fancyland Kids’ Club & Slides

The slides were a key reason we booked, yet rules were confusing and inconsistent: lifeguards initially said adults could not use them even to supervise our 3 children under 8. Only after speaking to the head lifeguard was it agreed – but only “for a short time”. Security is also lacking: anyone can walk in or out freely, no proper check-in/out system. Activities themselves are good when supervised.

🛏️ Accommodation

“Family bungalows” are actually interconnected hotel rooms in large blocks of around 15, not separate standalone units as expected. Air conditioning output and water pressure differ from room to room. All mattresses extremely hard – the saving grace: Guest Services quickly provided soft mattress toppers in the correct sizes and offered alternative pillows, so clearly they know this is a common issue.

💁 Staff, Language & Service

Guest Services very helpful, responsive in person and via WhatsApp – do their best and communicate well. Reception, Guest Services and bar staff excellent English. Waiting staff often had limited English, making orders and requests difficult. Feels heavily geared towards Turkish and Russian guests, with less consideration for English-speaking visitors.

🍺 Bars & Drinks

Disappointing – no local Turkish beer available, only three lagers; Tuborg was easily the best of the limited selection. Positive side: branded spirits excellent quality with plenty of variety.

✅ Final Thoughts

Great housekeeping, family-friendly pool attitude, hardworking entertainment team, helpful Guest Services, good kebab restaurant and nice grounds are genuine strengths – but repetitive food & activities, hygiene risks, pool safety hazards, frustrating sunbed rush, average evening entertainment & uncomfortable amphitheatre, inconsistent rules, language barriers and guest focus let it down. With improvements to food safety, activity variety, fair sunbed allocation, safety repairs and consistency it could be far better. As it stands, 3/5 feels fair – it didn’t match the premium quality and value we’re used to from highly-rated resorts. Hope it helps other guests choose wisely & the hotel takes note to improve! Safe travels on your next trip 😊