Sueno Hotels Deluxe Belek

Below you will see my original review for the Sueno Deluxe Hotel; it is a direct copy of my complaint email sent to the Sueno Resort. I am updating this review with evidence that this hotels customer service continues to be appallingly poor even after you have checked out and returned home. Prior to leaving the Hotel and during my meeting with the Customer Relations manager as well as his hollow apology and inaction to remedy my complaints he stated that if my party chose to return to Sueno Golf Hotel in 2027 he would ensure we had good/upgraded rooms and a free round of golf, gestures to help address his inability to remedy my 2026 issues at the time. Today I asked my tour operator to obtain a quote from Sueno Golf for 2027 and to factor in the hotels goodwill offer from this year’s disastrous experience. The tour operator forwarded me a response supplied by the hotel, it is shocking and unbelievable and states:

Hi Phil, Hotel refuses to confirm this booking unless the client erases his bad comments on line such as tripadvisor

They tell they did their best to satisfy the client but this is not acceptable he is still doing bad comments about the hotel and service

We can book a different hotel as offered before or let him prove that he cancelled his comment on line if he is keen on Sueno. _________________________________________________ Sueno have refused to accept a booking from me unless I remove my negative review from Tripadvisor. They are attempting to silence travellers and want to hide or remove the online evidence of how poor their service is. I will not pander to this threat and bribery but instead am choosing to illustrate to all who read this review how Sueno not only has appalling in resort customer service but after you have checked out they continue to try to spoil your holiday experience. Do you really want to risk booking a hotel that can’t? • Fulfil your booking on arrival; • Remedy their failure and get you a room in the hotel you booked; • Efficiently and effectively address reported room issues like non functioning toilet; • Attempts to silence your right to share experiences with fellow travellers.

After 6 years of visiting Sueno resort I will not return but look for another Hotel in Belek who cares about their guests and values their views.

Original Review

Good Morning

I am providing this review to make traveller’s aware of my extreme disappointment and anger as a result of the unacceptable quality of service provided to us on our recent visit to Sueno Deluxe.

I am the lead organizer for a group of 12 golfers who have visited Belek every year since 2019, since 2020 that has been to Sueno Golf. I believe it is fair to say that apart from 2019 at another resort, and this year at Sueno Deluxe we have had a mainly excellent experience, although 2019 had some issues I can say without doubt that 2026 at Sueno Deluxe is by far the worst experience we have had during our 8 trips. An experience so poor that it is unlikely we will return to the Sueno Resort for our future trips. In an effort to explain mine, and indeed all 12 members of our group’s, disappointment and anger due to unacceptable service, I have listed below the catalogue of experiences that led to these feelings and have prompted our group decision to not return, however to seek alternatives in the area.

The group of 12 arrived on 08/09/26 and departed 15/09/26.

We booked 6 x rooms in Sueno Golf Hotel on 23/09/2025 (almost 12 months prior to travel dates) and 4 x rounds of golf on the Pines and the Dunes courses.

The following points describe our experiences:

1. On arrival on 08/09/26 at approximately 23:00hrs having left our homes 12 hours earlier, we were greeted outside the Sueno hotel by a member of staff who advised me that we had been upgraded to the Sueno Deluxe as there were no rooms available for us at our, 1 year ago booked, location. No other explanation was provided and we were not consulted regarding this upgrade. My personal immediate opinion was that this was not an upgrade that our group wanted or needed, as 6 years of previous stays at Sueno Golf had illustrated to us that the golf hotel is best suited to our needs and is our preferred option. However, we had been travelling for over 12 hours and were keen to get some rest, so rather than initiate a complaint at that late hour of the night we moved to Sueno Deluxe.

2. On arrival at Sueno Deluxe and during the check in process I was informed by the male staff member on the desk that we had been allocated 6 x rooms beside each other on the 2nd floor. This turned out not to be the case, this is not a significant issue however other matters were major concerns relating to our rooms, namely:

a) 4 of our 6 rooms were located at almost the furthest point along the 2nd floor making them a considerable distance from the hotel main entrance which is where we had to walk to with our golf bags on at least 4 occasions. Several of our group are mature retired persons; b) All of the rooms allocated to us were smaller than those that we routinely get allocated at the Sueno Golf Hotel. I appreciate that you may consider a sea view an upgrade however I do not, a view is not essential or an upgrade when you are only in the room to sleep and a golf course or land view at Sueno Golf is more than adequate; c) One couple reported their air conditioning defective a number of times but this issue was not resolved for the duration of our stay.(the average day time temp was 30s during our stay) d) Another couple reported their toilet as blocked and not functioning with foul pungent toilet water not flowing away, this was reported on 3 separate occasions and was still an issue on the day we checked out; e) Another couple had to manage for several hours on one day with no power to the sockets in their room meaning some electrical items necessary for personal grooming could not be used; f) Another couple were subjected to loud and disturbing noise as work was carried out to a new fire escape opposite their room, preventing daytime rest and recovery when feeling tired and on one day, unwell; g) One couple requested and paid for a CIP room (€60)for a late check out (4hrs). The bed had been used, the bed linen in that room had not been changed and not only was the shower dirty with obvious mould around it, the over head shower did not work properly; h) On one of the mornings our entire group had no cold water in their shower, basin or bidet taps;

All of the above points illustrate how this forced move was not an upgrade but was in fact a disastrous start to our golf holiday. In light of the fact that we have been regular visitors to the Sueno complex since 2020 we all know what the Sueno Deluxe has to offer and had we wanted it we would have booked it. Sueno management denied us the holiday we booked.

3. As the lead organiser I deliberately requested from our tour operator early tee times so we could avoid the high temperatures of the early afternoon sun. I do this knowing that the Sueno Golf hotel can supply us with a breakfast prior to our early morning tee times. The forced move to Sueno Deluxe denied us the opportunity to avail of breakfast close to our rooms and close to the golf courses prior to our golf commencing. If we wanted breakfast we had to commence our day at least 30 minutes earlier than necessary to make the journey from Sueno Deluxe to Sueno Golf as the Deluxe breakfast does not start sufficiently early enough to service our need (EG. Breakfast starts in Deluxe at 07:00hrs our tee times were 07:24hrs, not a sufficient time period).

In an effort to address and rectify some of these issues I reported my concerns to our resort representative, despite making attempts he was unable to secure our party a move to the Hotel we had booked. I requested a meeting with him and Sueno Deluxe management and this subsequently occurred. This meeting was a waste of my time and indeed of all those involved as it resolved nothing and the only outcome from it was an apology and an offer of better treatment in 2027. Not only was nothing resolved but the only explanation provided about not providing my one year ago booked accommodation was, ‘a technical issue’. The Hotel Guest Services Manager (his name I have forgotten) at one point attempted to suggest the issues were of my own making as I had signed a document accepting the move; I assured him I had not knowingly signed any such document, I asked him to provide the alleged document to me but it was not produced. His point only served to increase my anger as his suggestion was that the issues we were experiencing were of my making; this is completely wrong and insulting. A further insult provided by this person or a colleague of his was a 9 hole round of golf, for the trauma and hardship experienced by our group his offer (equivalent to approx. €50pp) was a further insult.

In summary Sueno management ruined the start of our annual golf holiday, despite being loyal visitors to the resort we were treated appallingly. The inability of management to recognise the significance of this matter is unprofessional and incompetent and serves only to tarnish the reputation of the Sueno Resort. This is an unfortunate position for other members of staff because as has always been the case we were treated exceptionally well by bar, restaurant and service staff throughout our stay, they will likely suffer due to their management’s failings.

My UK tour operator is aware of this situation and was involved at the time, as was the in resort operator. Both parties supported my position and agreed this was an unacceptable position entirely created by Sueno Resort management. It is my intention to provide all relevant facts to fellow travellers/golfers via online review sites in the hope that others can be saved from suffering the same or similar experiences as us. There is no way I would recommend this venue to other travellers as a result of this experience.

Good location and value. The rooms could be updated a little. Golf course is great.

A great time in this hotel staff very friendly and food excellent. My room was well above what I expected and would highly recommend the hotel