Name: Sensitive Premium Resort and Spa
Price range: from £290.50pp (7 nights includes flights and transfers)

Select Room & Board Basis | Mercury Holidays

Product Details

Pool

Good points: 
Weather was awesome! 
Pool lovely
Hotel itself looks very nice - our room was lovely too

Bad points:
* FOOD is horrific!!! Unless you like stew every night and pickled vegetables for breakfast, lunch and dinner!!
* Beach is gross - dirty doesn’t begin to describe it (Southend beach is nicer for a comparison!!) 
* Drum n bass around the pool from 10am until 6pm gets a bit much! 
* Waterpark consists of 3 slides in a splash pool separate from the main pool area
* Evening entertainment starts at 9pm and ends at 10:30pm - nothing to do outside of this
* Expect to be battered and bruised once you’ve been to any of the buffet services…..people forget all manners entirely!!

OK but won’t be returning

It was me and my parents. We had two beautiful rooms, spacious, and clean with a beautiful balcony. The hotel is two minutes away from the beach, the pool is big enough, but what we appreciated the most were the people here, especially the Restaurant Manager, a gentleman who always had a smile on his face, always shook our hand, always took care of my parents. We loved him, he had incredible customer care skills. Thank you for a great holiday

A great holiday

My husband and I stayed for 5 nights and would never return to this hotel!
I never leave bad reviews but we believe it is necessary.
As a young adventurous couple we are used to staying many places which are basic but clean so was really looking forward to our holiday with such a high star rating but was greatly disappointed.

On arrival we loved the grand lobby area but was met with staff who were not welcoming and very direct about the room. After travelling from 4am and arriving at 2pm we were not informed of any snacks or the time of our next meal. A man escorted us to our room with our luggage bag and ignored us for most of the walk and then rushed through information upon entering our room for about 20 seconds handing us a piece of paper with further information. 

We then attempted to look around the grounds for some food and to sit by the pool to relax, there was limited food options (chips, burgers, cheese pastry and 3 flavours of ice-cream). Flies were constantly buzzing around the uncovered food and the chips were cold. 
We headed back to the room, we stayed next to the lifts which overlooked a basketball court (not much of a view for the cost and star rating of this hotel!)
The standard of cleanliness was awful!!! (see all the pictures!).
There was scum in the shower, poo on the toilet flusher, 
dirty surfaces which hadn't been wiped, a broken shower drain and the brown dirt/dust found in the drawers which was then all over our underwear everytime we took a piece out. The room was located next to the lift and was very loud all night with everyone in the bar/lobby area until 3am and lots of shouting from the room next door leaving us with about 2hours sleep (I am a deep sleeper usually). 
Despite it being the first morning of our holiday we were woken at 8am on the telephone by an excursion tour guide advising us to meet him at 9.30am at the beach to hear about excursions. I wake up early enough for work so being woken up the first morning of our holiday was far from acceptable when we had not requested this!

We went to the reception to request a change of rooms so we could have a better nights sleep and a more comfortable environment. We were very polite but was met with rudeness passing us onto the next colleague who passed us onto another colleague. They were all unhelpful, and had an abrupt attitude. We were advised to return at 2pm for when other guests had checked out. There was no apology or acknowledgement that we would have to return 3 hours later and interupt our beach day despite paying for a holiday we wanted to enjoy.

We returned at 2pm prompt requesting a room change. The staff initally didn't answer and spoke in turkish to another colleague asking why we had packed our clothes up expecting a change of room which may not be likely. We explained the conversation and was able to have a room change, but again it was dirty with more scum in the bathroom, dust in the drawers and unwiped surfaces and overlooking a carpark. 

After this, we decided to not bother the reception staff and spend most of our time out of the hotel. 
We would say the only nice staff are the waiters and waitresses but the rest need further training on customer service. 
The food is repetive, cold and the al la carte reaturanta were closed "for winter". The soft drinks are full of sugar.
We were not provided with clean towels during our stay and overall did not enjoy our stay. The plates were not clean.
We would not return!

Would not return!

I liked my vocation here, it was clear, comfortable and friendly hotel. Bar and retaurant staff were really good also house keeping service and room service great. Foods and drinks good, animation team okey. So i recomend this hotel thank you all staff.

Good price good sevice

I am utterly disappointed with my experience at this hotel, which I believe should be renamed "Night Club Hotel" due to the excessive noise levels. My intention was to find a peaceful place to rest and unwind, but from the moment I arrived, my hopes were dashed.

As soon as I walked into the reception area, I was met with loud disco music blasting through the speakers and a large crowd of intoxicated guests celebrating with abandon. It was around 11 PM, a time when I expected the atmosphere to be calm, but instead, the noise was overwhelming. Even after I closed the door to my room in an attempt to block out the sounds, it felt as if I were right in the middle of a nightclub. The drunken group continued their revelry, creating a cacophony that persisted throughout the night and well into the following day, making it nearly impossible to find any peace.

When I voiced my concerns to the manager, he informed me that this particular Polish group had permission to party loudly, as they had booked the hotel for that purpose. However, I firmly believe this is a breach of contract on the hotel's part. At the time of booking, there was no mention of a large, raucous party group being present, which significantly impacted my stay.

In my view, this hotel not only tolerates but also encourages antisocial behavior, leaving guests like myself feeling frustrated and unheard. Given this experience, I will never consider booking a stay at this loud and disruptive hotel again, as I seek a place that values the comfort and peace of all its guests.

Night Club Hotel




A la Carte Restaurant will be closed between 07.11.2017 – 02.12.2017 .
Boasting an indoor and outdoor swimming pool and a private beach area, Sensitive Premium Resort & Spa is located at beachfront and features sleek and stylish décor. Spa & wellness centre, sauna and a Turkish bath are available for the guests for a relaxing holiday. There is also a water park on-site. Free WiFi is available.

Featuring a balcony, air conditioning, minibar and a kettle, all rooms come with a TV with satellite channels. Some units have a seating area where you can relax. You can enjoy a cup of teof activities ranging from windsurfing and diving to mini golf. You will find a 24-hour front desk service besides bike hire at the property. Free on-site private parking is available.

Koprulu Canyon National Park is 47 km from Sensitive Premium Resort & Spa, while Antalya city centre is 49 km from the property. The nearest airport is Antalya Airport, 40 km from the accommodation. 

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Sensitive Premium Resort and Spa