Selectum Family Resort

We had a wonderful holiday! The hotel is surrounded by beautiful nature, with lots of greenery and a very relaxing atmosphere. We stayed in a Nature room with our child and felt very comfortable throughout our stay. The food was delicious and varied, and the entire staff was friendly, attentive, and welcoming. A special thank you to Ms. Ana from Guest Relations. She was always kind, professional, attentive, and ready to help us whenever we needed anything. Her care and positive attitude made our stay even more enjoyable. Everything was wonderful, and we are leaving with very good memories. We would definitely be happy to come back and highly recommend this hotel!l

A few days ago, we returned from this hotel after spending one week there with my husband and our 18-month-old son. Overall, we had a good holiday and most things went well, but unfortunately, I have two important complaints.

The first one is about the children’s kitchen. There were small fruit yogurts available for children, with 6 pieces in each set, and they were really very small. My son would only eat those, so one morning I took two sets of 6 pieces to have enough for him throughout the day. A manager came out and reprimanded the employee, telling her not to give out so many because “we will go bankrupt,” and so on.

Honestly, I found the use of the word “bankrupt” over 6 small yogurts absolutely absurd. I was simply speechless. Especially considering that there was very little variety in the children’s kitchen — only about three options, and they were the same every single day. I really don’t understand why taking 12 tiny yogurts for a child was treated as such a serious issue.

My second complaint is about our check-out day. I asked if we could pay for a room for a short period so that we could take a shower and rest before leaving, especially because we were travelling with a small child. The receptionist, Ibrahim, told me that the hotel does not offer this option because once guests check out, there is nobody to clean the room afterward. I told him that I had stayed at this hotel four years ago and had paid for a room after check-out, but he immediately interrupted me and kept saying, “No, no,” without even letting me explain.

I completely understand that the hotel has its own policies, and I respect that. However, the way some of the staff members, especially the managers wearing the red shirts, communicate with guests could be much more polite and respectful. Unfortunately, I found their attitude quite arrogant on several occasions.

This was my second stay at this hotel, but unfortunately, it will also be my last. I hope the management takes this feedback seriously, because the hotel itself has many good things, but the way guests are spoken to can really affect the overall experience\

We just spent our family vacation at Selectum Family Resort in Belek and had such an amazing time! Seriously, everything from the big, clean rooms to the awesome food, beautiful pools, and great entertainment was even better than we expected. It's really a paradise for families. But what really made our stay special and unforgettable was the incredible service from Ana in Guest Relations. From the second we got there, Ana went out of her way to make sure we felt welcome and looked after. She's super professional, warm, incredibly attentive, and always greets everyone with a real smile. Thanks, Ana, and the whole Selectum team, for making our holiday so special. We're already stoked to come back!