Name: Kaya Palazzo Golf Resort
Price range: from £1,267.20pp (7 nights includes flights and transfers)

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We are coming to Kaya Palazzo every year and it gets better and better each time! The hospitality, the comfort, the food, the kindness and the service from the reception to the beach bar is very high quality. We had a very sweet host in the restaurant called Vildan who was making sure that we had everything we needed during our dinner time even though we were a big group. She was so sweet and hard worker, always with a smile…. Thanks one more time Kaya Palazzo, hopefully see you next year!

Kaya Palazzo and its people are awesome!

My second visit to Kaya palazzo belek for business Turk cimento. 1st was 2 years ago and I was honored to accept invasion to return to the remarkable facility.  More important to me is the quality of the staff. Of special recognition and my sincere appreciation is at the Guest Experince desk where I had the pleasure to make friends with Egecan. Helping me rebook my flight arrangements with is kind help, good honors and professionalism.  I look forward to my return in the company of my family who will enjoy this quality property.

Congress Experience

One of the best hotels in Antalya. Mostly suggested ( Ms. Ayse ‘s customer relations valuable info was great) Valuable hotel . Mostly suggested for the golfers……….you can try also tasty and different dinner choices. Better to have local music concerts…

Great

This is our third visit to Belek in Turkiye and the weather again didn't disappoint. After extensive research we chose the Kaya Palazzo 5* resort. It is truly an impressive hotel with vaulted high ceilings and an impressive lobby. We arrived around midnight and were greeted by the staff who took our luggage and then ushered us to the check in desk. We were told that the main restaurant was open but didn't expect too much. Well were we wrong, even at 12am, the selection was vast, enough for us to dine with our two children. 
Went up to the room to find that a cot had been placed instead of pull out bed, no biggie, the member of staff organised for the bed to be made and said someone would collect the cot. They never did, we had to resort to telling the maid two days later to take it away, it was found left further down the corridor later that day! 
Right the room, it was a swim up room, however misleading it is a gloried raised pool in sections partitioned off by the bridges that lead nowhere. The water was freezing so was used once, not really the impression we were sold when booking with Jet2. We had many problems with the room, quite modern but showing many signs of wear and tear. The taps to one of the dual sinks was broken, reported and replaced. The sliding doors to the 'Swim up pool' didn't lock, maintenance guy repaired it. The waterfall shower did not work, only cool water coming through, although the hand held produced hot water it seemed the valve wasn't working correctly. Trying to explain this to reception and the maintenance guy was extremely frustrating and we ended up just accepting washing with the hand held. Not really 5* facilties and or service. Then the A/C wasn't working and excuse was the Winter season had started and that all of the units had been switched off, even though the Winter season was due to start on 31st Oct, date of our departure and A/C was working in the rest of the building!! After numerous trips to reception, the staff were hit and miss, nothing seemed to get done. Many of the staff were too busy chatting than to be bothered rectifying any issues. 
The food selection was vast, something for everyone but lots of people were wasteful. The staff cooking were rude, especially the lady who was serving the omelettes. A smile says a thousand things. The staff serving the tables were also hit and miss, and until day 3 our experience was not a good one. Service was rubbish, clearing of tables slow and no cutlery given for your second plate. No spoons given for the Turkish tea, when served at any of the restaurants. Day 4, we met some really nice young servers which we chatted to, and service was excellent. The last two days a young man served us, over and above, his reward, a tip!! 
All the pools are ice cold bar one, full of children shouting and screaming, great fun!!  There are slides for the children but be careful, there may be a life guard on site but he was too busy checking his phone that police the shenanigans going on poolside. Service again at the pool bar, restaurant and snack bar was not becoming of a 5* hotel. We tried to get a sun lounger by the sea for the first few days to no avail and was told by another guest to try the 'other method'. It worked, a tip given to the guys in the white shirts, and hey presto 4 sun loungers magically appeared. They became very attentive throughout the stay and we always had beds available for us throughout the remainder of the day, shocking some of those who left their towels out at 8 in the morning, yes it did happen!! The sea, cold but not as much as the pool, was calm to swim in during the day and became choppy after 5pm. Sunsets were beautiful. There were private cabanas available but at a price, 200 euros on the beach and a whopping 400 euros on the pier!! 
Plenty of shops on site, very expensive though and was cheaper to pay 25 euro round trip to centre town of Belek. Spa was great, heated indoor pool with all the trimmings of a Spa. There was an onsite gym, small but adequate. 
Plenty of bars on site, but good look with the service, again hit and miss. Whether they are busy or quiet, it was always easier getting served quicker going to the bar than served at your table. However, service at reception for drinks was different and very quick, apparently they had a private bar behind the reception to serve these drinks. The bar outside was always busy, managed to find a server, who on the promise of a tip kept us diluted. The drinks are vast and many top shelf spirits/cocktails to choose from. A double was served in two glasses though, must have a different meaning in Turkiye!! There is a Patisserie but dont expect a large choice of sweets. 
There are also 4 A La Carte restaurants to choose from. We had one free with Jet2, chargeable 40 euros pp if not, so opted for the Steak House. Great choice, great attentive service too, however we were given the menu and they tried to upsell the steaks, range from 40 euros to over 300 euros each. as was the wine list, he was disappointed when we opted for the house red, which was delicious. The whole experience was fabulous and we were all thoroughly enjoyed it.  
Wanted to play tennis, but its run externally and he wanted to charge us 60 euros to borrow the rackets for the day or 120 euros for an hour lesson. Mmmmm no tennis this trip. Plenty of water sports to choose from and daily Volleyball. 
Check out is at 12pm, can pay for late checkout, for a price! We opted for the free option of having a room for 40 mins to shower. The room given was furthest away from reception but the shower worked and so did the A/C!! No winter at that end of the hotel. 
The facilities at this hotel, if you see past the wear and tear, are great. But what is lacking is the service. This a 5* resort with 3* service. Its the staff that make the hotel 5*'s not the gold taps or premium drinks. We were disappointed not to receive the service we expected. Would we come back, NO. Turkiye has changed in the last 5 years, instead of welcoming guests with a smile, they do so only if you have your wallet out. I do not mind tipping but am aggrieved to have to pay for the basic service from a 5* resort.

5* Resort with 3* service unless you have your cash ready!

The hotel is nicely placed but it is very outdated and if you do not smoke, you should absolutely not go to this hotel. The ground floor smells smoke and the ventilation system is very bad and transports cigarette smoke even into the non smoking guest rooms. 

We woke up in the middle of the night with our non smoking room filled with cigarette smoke and all our clothes, suitcases, backpacks still smell smoke long after we have checked out. The hotel refused to compensate which is insane since we bought a non smoking room that was everything except non smoking and our night sleep was completely destroyed due to a hard time to breath due to all the smoke. So they also have a lot to work on the service but some people at the hotel were of course nice so my biggest complaint is just about the management's lack of rights to help the customers when issues occur. 

Then a lot of things in the rooms are broken. We had no working phone nor airconditioning and despite returning complaints, it was not fixed. The plug to the bath tub was broken, we had mold in the closet, and the curtains are broken so you will not get darkness in to the room in any way so you will wake up at sunrise. The beds are old and uncomfortable (and smell cigarette smoke). 

When we checked in we also realised you could not close the door to the hotel room. That was though fixed but felt very unsecure. It is quite sad since the location of the hotel is nice and the pier is nice to go to. The pools are though not heated so very cold in the autumn, winter and spring. The main restaurant is huge with a lot of things to choose from but it is very hard to get any newly made food since they feed so many people. Was though ok but not much more than that. Before they renovate the hotel, you will find much better value elsewhere.

If you do not smoke, do not in any way consider this hotel.

This luxurious resort boasts a jaw-dropping range of activities and facilities for a spectacular family holiday in Belek. Here guests can enjoy water sports at the beach, take a tennis class, play a game of football on one of four professional pitches, and golf at one of five nearby courses, and children will delight in the kid's club, playground, and aqua park with seven slides and a separate children's pool. Alternatively, visitors might relax in a cabana by one of two expansive pools or with a massage in the spa, complete with sauna, Turkish bath, snow fountain and vitamin bar. The modern guest rooms and suites are beautifully appointed and come with many modern amenities, including free Wi-Fi. Guests can enjoy rich and varied buffet-style meals in the main restaurant or choose from five a la carte restaurants specializing in Italian, Lebanese, and Asian cuisines, fresh seafood and succulent steaks, all during an unforgettable holiday.

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Kaya Palazzo Golf Resort