Granada Luxury Belek

GRANADA LUXURY BELEK – FAR FROM 5-STAR

We arrived at Granada Luxury Belek on Wednesday 9th September 2026 for a two-week all-inclusive holiday costing us just under £4,000. What was supposed to be a relaxing family holiday has turned into an absolute nightmare.

I honestly don’t know how this hotel can be advertised as a 5-star luxury resort when the basic standards of cleanliness, food, customer service and safety have been so poor.

❌ CLEANING – WHAT CLEANING?

The cleaners seem to make the bed and that’s about it. The rooms are not cleaned to anything remotely resembling a 5-star standard.

After we were moved rooms, we walked into a room with hair EVERYWHERE — on the floors, in the shower and on the beds.

This is disgusting and completely unacceptable.

❌ FOOD – SAME THING EVERY NIGHT

The food is extremely repetitive. Night after night, you’re basically getting the same food.

To make matters worse, food is regularly cold or undercooked.

This is an all-inclusive resort, and supposedly a 5-star one. We expected decent food with variety and basic standards of preparation. Instead, the food has been one of the biggest disappointments of the holiday.

❌ THE WORST PART – OUR 2-YEAR-OLD’S SAFETY

This is where our experience became completely unacceptable.

We had extremely loud neighbours next door who were shouting, screaming and making a huge amount of noise around midnight.

We have a 2-year-old daughter, who obviously needs to sleep, so we went to reception and explained the situation.

We asked to change rooms and were told we could move that same night. We were initially told to wait 15 minutes.

We waited.

And waited.

Then we were told to come back at 12pm the following day.

We came back at 12pm.

Then we were told 1:30pm.

We came back at 1:30pm.

Still no room.

Finally, at approximately 3:30pm, we were given another room.

And what did we find?

Hair all over the room, including the shower, floors and beds.

But the biggest issue was that the BALCONY DOOR DID NOT LOCK.

I have a 2-year-old child who can open doors. I explained to a member of staff that I was genuinely frightened that my daughter could get outside during the night and potentially fall from the balcony.

His response?

“There’s nothing we can do.”

Absolutely shocking.

We were then met with staff members who were rude and laughing while we were trying to explain our concerns.

What exactly is funny about a parent being worried that their 2-year-old could potentially fall from a balcony?

We had paid almost £4,000 for this holiday and were understandably extremely upset.

We asked to speak to the manager.

We were told:

“He doesn’t want to speak to you.”

That is an absolutely appalling way to treat paying guests who are raising a serious safety concern.

Eventually, we spoke to someone from Guest Relations, who was actually helpful and listened to us. The room was cleaned, although even after this it still wasn’t what I would consider a 5-star standard.

And here’s the unbelievable part:

THE BALCONY DOOR STILL HAS NOT BEEN FIXED.

We have had to block the door ourselves to stop our 2-year-old from being able to get outside.

Think about that.

We have paid thousands of pounds for a supposedly luxury 5-star family resort, and we are having to physically block a balcony door because the hotel has failed to fix it.

❌ POOLS & TOILETS

The pools and toilets are also extremely unclean.

The areas around the pools are very slippery, which is particularly concerning when there are so many children around.

The general hygiene throughout the resort has been extremely disappointing.

❌ CUSTOMER SERVICE

Some members of staff have been incredibly rude, dismissive and completely inconsiderate.

When you’re spending almost £4,000 on a holiday, you shouldn’t have to repeatedly chase reception just to get basic issues dealt with.

You certainly shouldn’t have to beg to be listened to when you’re raising a safety concern involving your child.

🚨 OUR HOLIDAY HAS BEEN RUINED

This isn’t a case of expecting perfection.

We’re talking about basic standards:

• Clean rooms • Clean bathrooms • Safe doors and balconies • Hygienic pool areas • Food that isn’t cold or undercooked • Staff who actually listen to guests • Basic respect and customer service

Unfortunately, Granada Luxury Belek has failed us on far too many of these.

We came here expecting a 5-star luxury family holiday.

Instead, we’ve spent our holiday complaining, chasing staff, dealing with filthy rooms, disappointing food and worrying about the safety of our little girl.

Almost £4,000 spent for this experience is absolutely heartbreaking.

I would NOT recommend this hotel based on our experience.

If you’re considering booking Granada Luxury Belek because it looks like a beautiful 5-star luxury resort online, please look beyond the photos.

Our actual experience has been completely different.

This has not felt like a 5-star resort. It has felt like a nightmare.

🚨 THINK TWICE BEFORE BOOKING.

We stayed at Granada Luxury Belek as a family of four with our 3- and 5-year-old. There is no denying this is a stunning hotel — grand, beautifully decorated and very impressive when you first arrive. There are also an incredible number of facilities, so you certainly won’t be bored!

THE GOOD 👍🏻

• Beautiful, grand hotel with lots of facilities.
• Several large pools plus 3 splash areas, which the children loved.
• Beach/wave pool, although the waves weren’t particularly strong.
• Minibar restocked daily — a brilliant touch when travelling with children!
• Waiting staff were fantastic. Some genuinely went above and beyond and couldn’t have been more helpful.
• Entertainment was varied and there was always something happening.
• Kids’ club available daily for ages 4+.
• Plenty of activities for children.

THE NOT-SO-GOOD 👎🏻

The biggest issue for us was how busy the hotel was. It felt absolutely packed at pretty much every point of the day. With such a huge hotel comes a huge number of guests, and at times it really showed.

Mealtimes were probably our biggest disappointment. They often felt like a cattle market rather than a relaxing holiday meal. As British people, we’re used to queuing at a buffet, but unfortunately a lot of guests simply didn’t. People would push in from all directions, and on one occasion someone even pushed in front of our 3-year-old. Not exactly the relaxing family holiday experience we were hoping for!

The food itself was also quite bland and repetitive. There was plenty of it, but we expected more variety, particularly for children. We were aware of the children’s restaurant, but still felt the main buffet could have offered more child-friendly options.

Our family room was also very small for four people. We had one queen bed, one single bed and a converted armchair. Once you add four people’s luggage into the room, it felt very cramped.

The entertainment was good and varied, but far too late for families with young children. Kids’ entertainment started at 8:30pm and the adults’ entertainment at 9:30pm. With a 3- and 5-year-old, we found this simply too late.

The hotel is also massive, and with little legs, the walk to Tomorrowland, Aqua Land and the main entertainment area can feel like quite a trek, especially in the heat.

The theme park is an added extra, with a €20 minimum spend, which is worth knowing before you arrive.

Overall

Granada Luxury Belek is a beautiful hotel with an unbelievable amount to offer, and there are definitely things we loved about it. However, for us, the sheer size and number of guests took away from the experience.

It felt busy, noisy and crowded rather than relaxing, particularly around the pools and at mealtimes.

Would we return? Probably not. Not because the hotel isn’t lovely — it absolutely is — but because for our family, we’d choose a smaller, less crowded resort next time.

If you love a big, lively resort with endless facilities and lots going on, you’ll probably love Granada. If you’re looking for a peaceful, relaxing family holiday, we’d think twice.

1st review of a hotel here, a genuine experience that happened during our stay. Arriving at the hotel the front reception area does have that wow factor. Lovely decor and welcoming. The reception staff weren't as inviting, language barrier was an issue although I can understand that can happen. The standard rooms are very small. I would upgrade if you can afford to, limited space for two adults and two kids. We lived out of our suitcases mostly. Walls are paper thin, we heard everything from our neighbours both sides so I can imagine it was the same for them.

We believe the hotel isn't catered to the British tourist, as entertainment starts late, around 8.30 for kids and 9.30pm for the main show. This was no use for us as we have an 8 year old and 1 year old who is trying to wind down at this time. The kids funfair is an additional charge, aswell as popcorn/candy floss at night. We have been to similar hotels and this was all included. The sound system is very loud, with entertainment lasting until the early hours so depending on where your room is you could get a poor sleep. Either way we heard guests crashing and banging at all hours of the night.

The food was bland, no variety. Was very little change each night, no themed nights either. We were fed up of the food after a few days. There's only one food hall for the whole hotel, and the resort is massive so it's insanely busy. No matter what time you go at, and other guests don't bother queuing, it's basically a free for all.

Rooms were cleaned at a surface level. Looking under beds etc you could see they weren't properly mopped. Our mini bar was restocked each day which was a positive.

Unfortunately my son fell severely ill on our 2nd night and had to spend the night in hospital at the advice of the hotel doctor. The rest of my family including myself fell ill also during our stay. We believe this to be from the large pool area. There is no way this can be cleaned properly, it's just too big. We found there to be multiple families in the same position as us, all suffering from sickness. When asking for updates at the reception, we were told that this was "normal" at a hotel this size. All the rooms on our side of the hotel were fumigated as a result of the sickness bug.

I personally feel the hotel should be marketed as a 4 star at best, there are too many things that drag it down. The entertainment was okay at best, the pools were good for the kids although we were put off by the sickness bug going around. The foam party and fun fair days for the kids were also positives, but too much happened during our stay for us to recommend this hotel and we wouldn't return. If it was at all possible I would save up and book Land of Legends, totally different experience.