Sol Arona Tenerife

Stayed for a week and we thought the hotel was excellent! Hotel staff, amenities and hospitality was 10/10. Stayed on a bed and breakfast board which was perfect for us as the hotel was close to many restaurants around Los Cristianos. Breakfast was great had lots of choice and catered to a lot of different tastes. Room was immaculate, very modern and was cleaned daily We found that going to the pool around 9:30-10am was best to get a sunbed, we never had any problems with this all week as there was always a few available even in the peak of the holidays! However if coming as a couple/friends the pool can get very busy and quite noisy! No fault of the hotels as it is popular with families.

We really enjoyed our stay at the Sol Arona, which was in a good location to explore Los Cristianos. We will definitely return!

Great location, plenty of shops, bars and restaurants walking distance from the hotel.

The hotel had a great atmosphere, thanks to the wonderful entertainment team who were amazing with the kids!! They really made the holiday. Their energy and effort was 110% every day and evening.

Rooms were fine, we went as a family of 7 (grandparents in one room and then three kids and two adults in another room). We had five in our room and it was fine. There was kettle and fridge in room which we used daily, and a great big balcony. Only complaint about being on floor one was that our balcony caught all the dirt and cigarette ash from rooms above. Not the hotels fault and to be honest as small con for having the bigger balcony!

Food was great, we enjoyed breakfast and dinner everyday. Kids were always able to eat. Drinks on tap. Massive bonus was the hotel opened breakfast early for us on our departure day(really nice touch to a perfect holiday).

In general the service was great, staff work hard and are very pleasant.

When we arrived at the hotel we found we were on the 12th floor. That wasn’t a problem initially, however, when we got to the room we found the balcony door did not have a lock. It closed but there was no way to lock it. We were very concerned as we have a 3 year old and it would be very easy for him to climb onto the chairs on the balcony and fall. We went down to reception and spoke to the gentleman who had checked us in and asked if there was a room with a locking balcony door or a room on the ground floor. He told us there was a lock they could put on the door but it would permanently lock the door for our stay. We said if that’s the only option we’d do that. Not ideal as it put the balcony out of use for our holiday for drying swimwear etc but we needed to keep our son was safe. He told us maintenance had gone home but to ask again tomorrow morning. I slept the night on the sofa bed as there was no way we could let our son sleep in the room alone with the balcony door. The next morning we asked about the lock. They said they’d send up maintenance. We happened to be leaving our room when the maintenance man arrived. He seemed confused asking whether our door wasn’t working. I explained to him that we required a lock added to the door and he said he’d come back. No one ever came back and no lock was applied to the door. This meant I had to sleep on the sofa bed the full week to ensure the safety of our son. We also put the table in front of the door so we could hear it if our son tried to open the door- not that we ever left him alone in that room. On the last day of our trip my partner spoke to the jet 2 representative who said she’s never had any complaints about balcony doors and didn’t realise they didn’t have locks. My partner told her she’d seen a number of posts online about the lack of locks since arriving at the hotel. The representative said she would speak to management and get back to us. We have had no communication from her. I think it’s absolutely unacceptable that there are no locks on balcony doors in a 15 floor family hotel that’s packed full of children especially one that’s been recently refurbished. It’s just an accident waiting to happen. I am also disappointed the hotel did not provide a solution and the jet2 representative did not do a follow up. Jet2 have since said the hotel followed local safety laws and as it’s an exit it can’t have a lock. How can the doors to the corridor (the most logical exit in a fire on the 12th floor) be locked but a balcony can’t be? Anyway you decide. Maybe I should book a wee bungalow or something for my next holiday and save my nerves. Other than that the hotel was pleasant. Food was fine. Don’t think all inclusive is worth the cost but half board or b&b good as loads of restaurants nearby. Recommend the inclusive water park deal if you can get it when booking as we went to the waterpark 3 times and there is a free bus is at the hotel gates. Staff fine except for the older lady at reception is a bit short and some of the chef team give you evils as you select food. Maybe they’re fed up I don’t know. As others have said, the pools are too small for the number of guests and you can’t do any actual swimming in them but fine for kids jumping about. I also wouldn’t recommend this hotel if you’re not keen on kids as packed with them. The kids entertainment team were great. Only thing a bit weird was if there was something on in the kids hut sometimes they’d shut the wee park off to reduce distractions. Fair enough but quite a few kids were turned away trying to go to the park.
One night there was a cockroach in the corridor just hanging out. The rooms were clean enough and the sofa bed is big. We couldn’t get a late checkout but used the horrible basement shower. They have a sign saying they’re improving it but who knows when. Overall would I come back? Not until my son learns to fly.