- Lanzarote Holidays
- Playa Blanca
- Iberostar Selection Lanzarote Park
This charming beach hotel boasts a peaceful setting jus 100 metres from the sprawling Playa Flamingo and 5 kms from the renowned Playa de Papagayo. The hotel provides the ideal destination for travellers who are looking for a relaxing setting in which to lie back and unwind as the worries and stresses of daily life just melt away. Guests will find themselves within easy access of an array of entertainment venues just waiting to be enjoyed. This stunning hotel enjoys a sleek, contemporary architectural style, sprawling around its vast complex. The apartments and studios enjoy a cheerful, bright style and are bathed in natural light. The apartments offer a relaxing home away from home and come complete with modern amenities for guests' convenience. The complex provides a selection of excellent facilities and services, with something to cater to the individual needs of each guest.
Star Prestige customers will have superior rooms with luxury amenities and access to the Star Prestige area for adults only with solarium, jacuzzi, chill out and restaurant.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a complimentary water park and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services and an arcade/games room.
We stayed here for 12 nights from the end of August to September as a family of four, with a 3- and 5-year-old.
Our room wasn’t ready on arrival at 1pm, which was fine as we could go for lunch in the restaurant and return for our room, which would be ready at 3pm. At 3pm, our room still wasn’t ready — “ready from 3, not at 3” was the response from the receptionist. We asked for the courtesy room to change into our swimming clothes; this was extremely hot and small for four people to use. When we returned to reception, our room was now ready. The thermostat read 28.5°C on arrival and there were two fans outside. The thermostat hadn’t changed after a few hours, so we asked to move, which the hotel did without question, and the room was much cooler. One thing I will say is, we booked via Jet2 — don’t bother paying for a “sea view” as they all have a sea view!!
For the next 7 nights, everything was fab: cool room, great cleaning service — no complaints. Then the air con started switching off overnight and it was VERY humid. We complained via the app, but nothing was done. When we told reception, they sent out maintenance, who got the fan working, but it was warm air blowing. The following morning, we went to reception four times in three hours to ask someone to come and fix it, and each time, we were quite rudely asked our room number by the same receptionist. As someone who works in a public-facing role, I would expect better in a 5* hotel. The manager came to speak to us and, after visiting our room and being unable to fix it, we were moved again, where the air con was slightly better but still nowhere near “cool”!! This also stopped working after one night.
Air con aside, the hotel itself is brilliant. The food was absolutely fantastic for breakfast, lunch and dinner — the chefs are friendly and nothing is too much to ask. The staff serving the tables are brilliant, very friendly and understanding with young children, and the tables were turned over promptly.
The “kids’ pool” is really just slides; they are not able to swim in the pools due to ropes in front of the slide splash zone. The main pool area was great for us. We never had an issue with beds, just waited until 9am to put our towels out. The bar staff are FANTASTIC — we have never experienced such fast service before anywhere we have travelled, and the alcohol used is all top-shelf.
The animation team are great. My littlest loved the mini disco, and the 1pm dancing around the pool got everyone in a great mood. As far as evening entertainment, it was so-so. Although the Disney show was great, I think it could do with an update — Tarzan and Beauty and the Beast? I personally think Frozen or Moana would be better, as did many other families we spoke to. The magic show was a real highlight!
The location was great for us — the beach is within a 5-minute walk and was great for catching crabs. Two expensive supermarkets are close by, along with a few eateries, which we didn’t use. If travelling via Jet2, I would recommend a private transfer — we were the last drop-off, and it took 1 hour and 20 minutes on arrival.
Overall, a very good holiday; however, 4* not 5*. The air con situation really put a downer on our entire stay, but that aside, I would still recommend this hotel.
Such a shame about this hotel,facilities and location are good,the staff are great. Rooms good clean everything you need. But the food... good variety but luke warm not hot no microwave in dining room if you wanted to heat your food. We were H/B and charged 7 euros for water with our meal,not even a sealed bottle,which is strange as free water by every lift.so for those 2 reasons wouldn't return here
A long review but a completely honest one. A lot of good points but lots of smaller issues that had a big impact on the holiday. Hotel is lovely and immaculately clean. Staff couldn’t be more helpful. Food was fantastic and drinks were all top brands. We booked a priority view room and it couldn’t be faulted for the view. Some reviews say the hotel and rooms are dated but this wasn’t something we agreed with. It is very well presented. Although for our entire stay we had no aircon which seems to be a common complaint. We asked for a fan and was told no, they didn’t have any. On day 2 after complaining a few times they gave us a fan as we had a 3 year old. The room was riddled with ants. We reported this and they sprayed some chemicals but to no avail. The rooms were cleaned well but if you have any dishes in your room they won’t take them out. We had to find housekeeping and ask them to remove them after two days. One of the beds was so badly positioned with cushions wedged behind it to hide big holes in the wall, as a result I caught my leg on the corner of the bed which left me with a big big bruise. We pushed the bed back to stop this issue but found it was moved again after housekeeping. The phone in the room didn’t work to call reception so any problems, we had to go down to report it. We reported the phone issue on day one but no one came to rectify it. Room keys are operated by a fob on a wristband. Mine stopped working 4 times in a 7 day stay. Which had me up and down to reception. The facilities are great 3 main pools and situated round the other side of the hotel is another big pool with slides and a splash park. However it seemed only one aspect of the splash park was in working order. When ordering a coffee from the food cart we was told the coffee machine didn’t work even though someone before us got one. The slides on the toddler bit stopped working and when asked if they’d be back on we were told they 100% would be. Asked again 4 hours later and was told they’d be turned on shortly. They never came on. When reporting these issues to reception they could only apologise and thank me for the feedback. They offered to have someone come up and check the aircon on our last day when there was no point. Overall the hotel is lovely and the facilitates are great. Service is second to none and lots to do. However with experience of 5* hotels this definitely doesn’t deserve to be 5*. And we would not recommend this hotel. I certainly wouldn’t return. We debated with going here or the Bahamas last year and the price difference wasn’t significant and as such we chose the Bahamas. But after reading lots of great reviews on this hotel we settled on this for our annual holiday this year. But was left very disappointed. There are lots of pros to this hotel in the food, service of staff, facilities and lots of entertainment throughout the day. But it is not what we would class as 5*. We specifically booked a 5* hotel as we expected and wanted a 5* experience. This is not what you get here.
Arrived the last week of July and overall we had a nice enough time but here is an honest review. We travelled as a family of three adults and booked a family sea view room, all inclusive. We were expecting big things from a group we followed on Facebook, everyone rating it but we were a little concerned about sunbeds but that turned out to be ok.
On arrival the check in took too long. Yes, we got given a glass of fizz and a hand towel but we just wanted to get into our room. The person doing our check in asked us to sit down in the sofa area, which was lovely, but she went back to the desk and every time a guest passed she dealt with their query and it just delayed us. It was frustrating as other people were being checked in quickly.
We got to our room and there was a tiny sofa bed made up for our adult daughter. Called reception and said the bed wasn’t suitable for an adult and fair play to them, they came and sorted it out. One thing that is irritating is that despite paying for three adults there were only two sets of everything, towels, slippers, glasses. This is silly as the room has been booked for three, even if one was a child they would still need their own towel! Called reception and after some time they came with some towels.
The room was nice but some of the furniture was run down and damaged. Not what I would expect from a 5 star hotel.
The sun bed situation - we would go and put our towels down and were told by staff that as long as we were on our beds by 9am we would be ok. The first morning we didn’t know this and our towels were removed. But it’s just a token activity as they don’t move the personal things, like towel clips, so no one takes them. We did pay to use the star prestige pool area but our young adult daughter preferred it round the main pool as it was super quiet in the star prestige one and really windy. So we wasted money on this unfortunately. Each evening we would change our towels and disappointingly, a few evenings they had run out of towels. So we had to wait until 10am the next morning to change them. Again, not something I would not expect from a 5 star. My daughter found some broken tiles in the star prestige pool which isn’t great as could be a hazard.
Parasols were a health and safety issue. Too low and people walking into the pointy bits.
The food was nice. Always something to eat. One thing that confused us was the lunch time drinks. Some days they took drinks orders and others they didn’t. Some clarity around this would be great.
Location is ok. The main harbour with things going on is a 45 min walk away and there isn’t much in the area of the hotel but that wasn’t an issue for us.
We’ve just returned from a lovely week away and thoroughly enjoyed our stay. The service was fantastic, the pools were great and the food was delicious.
A special mention has to go to the staff for how well they looked after our 21-month-old daughter, who has severe milk and nut allergies. They went out of their way to make us feel comfortable and reassured, and the chefs freshly prepared meals for her to minimise the risk of cross-contamination. This gave us such peace of mind and made a huge difference to our holiday. All of the staff were incredibly friendly, particularly the restaurant team.
The only negatives were that the air conditioning was broken for most of our stay, so our room was very warm. We also would have liked a little more choice when dining. When booking through Jet2, it wasn’t clear that the snack bar and à la carte restaurant weren’t included unless you were staying as a Star Prestige guest. It would also have been lovely to have the option to sit outside for meals.
Overall, we had a fantastic, relaxing week and would happily recommend the hotel, particularly to families travelling with young children and allergies. Being just a five-minute walk from the beach was an added bonus!
