- Malta Holidays
- Qawra
- Mayflower Hotel
A stay at Mayflower Hotel places you in the heart of St. Paul's Bay, steps from The Malta Classic Car Collection and 5 minutes by foot from Bugibba Beach. This hotel is 1.3 mi (2.1 km) from Bugibba Square and 2 mi (3.2 km) from Xemxija Bay. Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in St. Paul's Bay? This hotel has facilities measuring 1938 square feet (180 square meters), including conference space. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM. Make yourself at home in one of the 194 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with bathtubs or showers are provided.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features a banquet hall and a vending machine.
We stayed at the Mayflower Hotel for 10 nights in August and, unfortunately, the experience fell well below what we expected.
Cleanliness was a major issue throughout our stay. The infinity pool was particularly disappointing, it was dirty and, in our opinion, didn’t actually resemble an infinity pool as advertised. The pool area was also extremely cramped, with nowhere near enough sunbeds for the number of guests. It was difficult to relax and enjoy the pool when there simply wasn’t enough space. The highlight of the rooftop pool was the amazing sunset.
Breakfast was another big disappointment, with flies all over the food and breakfast area, which was extremely off-putting and raised serious concerns about hygiene.
We also had ongoing problems with the lifts, which were regularly not working and, on occasions, got stuck. This was particularly frustrating when staying on a higher floor and in 40 degree heat!
The pool bar was also underwhelming, with limited service and not the standard we expected from a hotel of this type.
Unfortunately, the attitude of some of the reception staff made matters worse. We found them to be rude, unhelpful and, at times, seemingly completely uninterested when issues were raised.
We appreciate that August is a busy time of year, but that shouldn’t excuse basic cleanliness, maintenance, customer service and adequate facilities for paying guests.
Overall, we left feeling very disappointed with our 10-night stay. The hotel has potential, but there are clearly areas that need significant improvement. Based on our experience, we would not choose to stay here again.
Room was very dirty, the airfilter in the shower was thick with dust and there was mold all over the bottom of the curtains which I reported to reception and the receptionist was not very helpful but got someone to the room to wipe it off. When the curtain dried it was back to being moldy and stained.
The selling point of this hotel was the pool which was dirty,not functioning as an infinity pool as it only overflowed and was clear was the day I complained to the manager. I spoke to my rep the next Day and was told they drained and cleaned the pool and refilled it in 8 hours which I know isn't possible. The rooms where clean and staff very good especially the room cleaning staff
Some staff friendly, room very basic but overall tricky experience as we were there when they had the laundry room fire and we were put up in the Odcy hotel instead - the contrast was phenomenal compared to the Mayflower! Thankfully we were able to return to get our stuff from our room and no one was hurt in the fire but will not be returning - great sales lady in reception though - the tours she recommended were fabulous! Three cities coach and city walk in the evening and the three island full day boat tour including lunch was.amazing! - would recommend both of these!
Very disappointing experience
Unfortunately, my experience at the Mayflower Hotel was extremely disappointing. The rooms were not properly clean, and it feels as though almost everything comes with an additional charge. For what the hotel offers, I found the overall value for money very poor. The housekeeping staff themselves seem to work extremely hard and under considerable pressure. They were often visibly exhausted, sweating and looking overwhelmed, which gave me the impression that the problem is not necessarily the employees, but rather how the department is being managed.
The breakfast area is unattractive and overpriced for what is offered. Serving pastizzies as though they were some sort of elaborate breakfast dish certainly did not help justify the price. However, my biggest concern was management. The person who appeared to be the General Manager came across as arrogant, rude and completely lacking in basic hospitality skills. Even more concerning was the person who appeared to be responsible for housekeeping. Her attitude was unpleasant and unprofessional, but what concerned me most was the apparent lack of basic hygiene and sanitation standards. I personally witnessed employees being instructed to take water from the swimming pool to use for cleaning rooms and bathrooms while the hotel was without normal running water. For a hotel, this raises serious questions about hygiene, sanitation and management practices. Hard-working employees deserve better working conditions, and guests deserve much better standards. I would not recommend this hotel.
