- Greece Holidays
- Tsilivi
- Park Hotel and Spa
Nestled in Tsilivi, only 10 kilometres from Zakynthos International Airport and less than 7 kilometres from Zakinthos and within walking distance to the centre of Planos, this wonderful hotel is a perfect place for all those longing for a beachside holiday. Guests will find themselves within ease of access to a host of local businesses, beautiful beaches and numerous places of interest including a nearby waterpark. The resort offers cosy suites, double, triple and family rooms. The delightfully decorated guestrooms feature soothing tones and modern furniture evoking a homely atmosphere. The resort features a stylish restaurant serving delicious dishes and 2 bars for guests' added convenience. The youngest ones will enjoy plays at the children's area and a paddling pool. Patrons who wish to keep in fit may invigorate at the outdoor gym while those who seek total relaxation will delight in a sparkling pool or relax in lavish hotel garden.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness centre. Additional features at this Mediterranean hotel include complimentary wireless Internet access, concierge services and a hair salon.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
We booked a 7-night package with Jet2 Holidays for our wedding anniversary, reserving a Deluxe Room with Pool View. Months prior, I emailed the hotel directly explaining this was a milestone trip and politely requesting a room on a higher floor. Management acknowledged and noted the request. We were well aware requests aren't guaranteed, but what unfolded upon arrival felt less like hospitality and more like an episode of Fawlty Towers—just entirely stripped of the charm.
Arrival & Check-in After waiting in a sweltering, non-air-conditioned reception, we were quietly beckoned over by the manager. Without acknowledging our previous correspondence, he offered a choice between a ground-floor room or a higher room with a pool view. We opted for the higher floor and were sent to Room 301. It was tiny, claustrophobic, and looked straight into a cordoned-off maintenance area directly above the pool bar, although it did have a pool view, it was not a deluxe room When I immediately returned to reception with photos of the Deluxe Room Jet2 had sold us, "Basil" agreed to switch us to Room 115. Later, when our Jet2 rep got involved, the manager tried to excuse the situation by claiming he had only put us in those rooms because we arrived before official check-in time. Crucially, he never once mentioned this to us at reception—at no point were we told the rooms were an early offer or a temporary measure until our actual room was ready. He simply tried using it as revisionist cover with the rep after we complained.
To make check-in even more welcoming, the bizarre policies immediately began: • Refused a second key card: For an alleged 4-star hotel, being flatly refused a spare room key with no coherent explanation was ridiculous and a constant inconvenience. • Aggressive cash-only tourist tax: We were ambushed at the desk with an immediate demand to pay the environmental tourist tax strictly in cash. No card allowed. We were left scrambling through our bags flustered, despite later confirming card payment is perfectly legal. Throughout our stay, card payments seemed universally loathed by management.
The Room Shuffle Room 115, was ground level, was not a pool view, but a view of sunbathers at arm stretch distance from our terrace and had other holiday makers walking past every few minutes (some stopping for a chat) it had a had a broken fridge (which they eventually replaced with a brand new unit),
While Room 115 was finally full-sized, opening the curtains revealed our terrace looked directly out onto other guests sunbathing on the grass just feet away; the pool was merely visible in the far distance across an overgrown lawn. but it was still a blatant downgrade. After two days of wrangling and rep visits, we caught up with the manager face-to-face. He actually tried to blame us for not complaining instantly, insisted 115 did have a pool view, but eventually relented and moved us to Room 321. Worse, the fridge in 321 didn't cool at all. When we raised it, the manager delivered another classic excuse: "It is not a fridge; it is a mini-bar." By our third room in 48 hours, we were exhausted. We simply gave up.
Petty Rules & "Hospitality" Later one evening, returning from dinner in town, we asked the bar for a small scoop of ice to put in our flask for cold drinking water overnight. The barman flatly refused: "It's the rules! You must buy a drink to get ice." Imagine staying at a 4-star hotel where paying guests are denied ice for water. The Jet2 rep spoke to them, but management wouldn't budge. From then on, we had to buy bottled water at the bar purely to be granted a handful of ice cubes. Breakfast & Common Areas • Climate control: Neither reception nor the indoor breakfast room had air conditioning running, making mornings uncomfortably humid. • The food: Tinned fruit, or fresh fruit sliced transparently thin—except for the watermelon, which looked as though it had been hacked with an axe or dropped from a roof. Hot items were lukewarm, eggs were not runny, congealed, and undercooked, bacon fat and nothing was prepared fresh. • Drinks: "Orange juice" was cheap orange squash. The coffee was undrinkable, watered down instant granules. • Atmosphere: Staff appeared thoroughly miserable, avoiding eye contact and walking around as if guests didn't exist.
Design Flaw If you sit on your balcony, be aware the external air conditioning compressor dumps blast-furnace heat directly onto your legs in 30°C+ weather.
Verdict Between pack-and-move room shuffles, petty penny-pinching over ice, lukewarm breakfast, and sullen management, our special anniversary stay was severely tarnished. A 4-star label on the wall means nothing without 4-star standards. Avoid.
Our room was dark and dingy albeit clean. The aircon wasn’t very efficient and didn’t cool the room. Too many rules and regulations! We bought drinks from the bar during the day but was denied a glass of ice to take back to our room. Bringing in your own drinks and food for your room wasn’t allowed. On a positive note - reception was very helpful and breakfast was good.
Stayed at this hotel at the end of August and would not rate this hotel as 4*. I had read a lot of the reviews about this hotel, before our stay and I have to agree that this hotel doesn’t pride its self in delivering a good experience. Firstly, we were greeted my The Manager and asked for the cash payment for the tourist tax. We were prepared for this as it had been mentioned in many reviews that card payments were not accepted. We were able to check in early to our room, which was a nice room overlooking the pool. The hotel is modern and very clean. The location is about a ten minute walk to the main town, where there are loads of bars & restaurants and the lovely beach is about a twenty five minute walk. There is a Supermarket and bus stop to Zakynthos Town, less than five minutes from the hotel. The pool at the hotel was nice, but if you want a sunbed you need to put a towel down very early in the morning. We looked out of our balcony at 9AM most mornings and there were no sunbeds left, so we spent most of the week at the beach. There is a sign to say towels will be removed if sunbeds are not used, but this doesn’t seem to happen. Also some of the sunbeds on the grass area are old looking and not very clean. There is plenty of choice at breakfast, although the cooked breakfast is lukewarm and the fruit is from a tin or has been sliced thinly and was brown. The staff at the hotel were not friendly and nobody smiled or said “ good morning.” You are only given one key to your room, so each time you leave your room the air conditioning goes off and the fridge doesn’t stay cold. When temperatures were 38C you really needed to come back to a cool room. We asked for a second key, but were told it was not the Hotel’s policy to give another key. We felt that the reason for this was to cut costs, so therefore we went out each evening and left the key in the room to keep the AC on. This meant the night staff had to let us into our room each night. The AC unit is situated outside on your balcony, so if you want to sit outside you have warm air blowing on you, which is not ideal. Bottled water is not supplied in your room & if you are celebrating a special occasion, whilst on holiday, don’t expect anything from the hotel. It was my Husband’s birthday whilst we were away & when we returned back to our room his birthday cards were put down into a pile. Also pool towels can only be changed every third day, so they can get quite sandy if you are using them at the beach. This hotel could have the potential to be so much better, as it is a small quiet adult only hotel, with good location. If only Management were to act on some of these poor views, instead of replying with “ best to stay somewhere else next time,” which I saw was a response to a recent honest review.
We had an excellent room (executive suite) which overlooked the road. The staff were very kind and polite. The breakfast had good choices and was very good. All in all we would certainly return to this hotel.
Not a four-star hotel — more like a three-star.
Having read other reviews, we were aware that the hotel tells guests the tourist tax must be paid in cash. This is not the case as we have previously paid the tourist tax by card at other hotels in Greece and we visit yearly.
Only one key card is provided per room. We should be treated like adults, not children. Having to return to a hot room after being outside in 32-degree heat is not pleasant.
The swimming pool was the biggest disappointment. The water turned our bikinis yellow. The manager insisted this was because people do not wash off their sun cream before entering the pool. This has never happened to us at any other hotel, so surely there must be an issue with either the chemical levels in the water or possibly colour discolouration from old pipework. Another guest we spoke to said that her hair had started turning green. Even the netting on our lilos were turning a shade of yellow. Very unpleasant and this needs to be looked into.
Only being able to change your towel every third day is ridiculous, especially after spending all day in the sun and sweating.
The buffet breakfast was OK at best. The food we purchased for lunch, however, was good.
The location is good, being close to the centre of Tsilivi and within easy reach of grocery shops.
The bedroom we were allocated was nice, although the fridge could have been colder.
Some of the sunbeds on the grass area look old and tatty and are in need of replacement. The sunbeds around the pool were comfortable. It was just a shame that the umbrellas are static and cannot be moved to provide shade when needed.
Unfortunately, the overall attitude of some of the staff also left a lot to be desired. The receptionist who checked us in seemed unhappy, and the manager came across as rather miserable.
Overall, there were some positives, particularly the location, room and lunch, but for a hotel advertised as four-star, we expected a much higher standard and better service.
