Apostolata Island Resort and Spa

Short rating 3/5: This is a rundown hotel, which is a shame because it is exceptionally beautifully located and has a large swimming pool.

Pros:

• beautiful location and view
• large swimming pool, no crowds
• good food (except for Asian evening)
• grill, feta, olive oil and tzatziki
• friendly service
• Whisky quite OK
• There are no ashtrays and people don't smoke by the pool

Cons

• not cleaned around the pool, algae on the edges, dirty tiles, tables and sunbeds
• neglected garden and hotel grounds
• rooms need to be refreshed and replaced witth part of equipment
• It happened to finish a meal before someone came up to offer drinks
• The smell of sewage by the pool

Dear managers. In comments from months ago, you write that you have passed comments about cleanliness to respective staff, but it is still dirty.

I've attached some photos. This is not what you expect to see in a 5-star resort.

Hotel is in a very scenic location, the pool area is beautiful and the two entertainers were lovely however thats probably the only positives I can come up with.

Hotel provides a shuttle bus, as a family of 6 with a bus which holds approx 12 people it was a bit of a nightmare due to being peak time, a couple of times we had to wait for the bus to return. Also the bus doesnt run as often as it should, we stayed down the road earlier on in the year and the bus was much more frequent giving us more flexibility with our time. The bus driver himself.. rude and arrogant.

Food - not much choice, especially for children. Pizza and spaghetti the same every night. Breakfast ran out very quickly and was stood waiting around for dishes to be replenished. Wasps out on the terrace before sunset was an absolute nightmare, however inside not big enough to accommodate majority of guests. Not enough staff covering the restaurant, tables were constantly left with dirty plates.

Emailed in advance to confirm pool towels were provided which was confirmed, arrived at 4pm to be told they had ran out for the day and to come back following day (we had to use our bath towels to take down to the pool that afternoon). Following morning went to collect towels to be told to come back in an hour as no laundry delivery.. went back to the pool area to wait, back to reception to be told again no delivery. Advised this isnt good enough and spending my morning walking up and down to reception isnt an option then magically 6 towels appeared from behind reception!

Overall wouldnt bother going back.

From the very first moment we stepped into the hotel, we felt right at home. The welcome from the staff was absolutely fantastic, and a special mention must go to Nikitas, the Hospitality Manager, who gave us excellent recommendations for beaches and restaurants around the island. We particularly loved his suggestions!

All the facilities are fantastic, and the location is simply perfect. You should definitely make time to visit the hotel’s spa — it’s an experience not to be missed.

We had an amazing stay and will definitely be coming back in the near future. See you soon!