Azia Resort and Spa

This hotel and its staff exceeded our expectations in every way possible. We arrived early hours, around 2.30am, to be greeted with a drink and a REALLY lovely welcome from the night staff and porter who guided us to our room. We had wine, a plate of food and a fruit bowl waiting for us!! We had a premium room with a very modern design and a classy 'cyprus' vibe, we were very happy with it. Unfortunately, I am a very light sleeper and was woke in the night by noise from outside the complex. I asked the JET2 rep if there was anything that could be done, within a few hours our room was changed without any issues and the rest of the holiday was enjoyed with great nights sleep. The complex is stunning with in door pool, family pool and another adults only pool in the premium area, both have plenty of loungers, there is also another area on the sea front where you can go for major tanning sessions..lol... There is a spa, which I didn't use on this occasion.. There are numerous restaurants, bars and outside areas to enjoy the Cyprus weather... Where this hotels excels is with the staff !!! From the pool bar to the Cava Bar, to the Buffet Restaurant (Ran by the lovely Nino). To the servers, house keepers, in our case Elana, who left our room spotlessly clean and smelling lovely every visit, To the front of house staff and porters, Paul is such a nice guy who goes out of his way to help. I wish I could remember everyone's name as they all deserve a mention for the work they do...... We will be back to this hotel, to enjoy the weather, cocktails, banter with the staff and the 6* star treatment.

Overall, we had an okay stay, but for us it felt more like a 3-star experience than anything higher. The resort itself isn’t particularly large and there is really only one main outdoor pool, although it is heated. The buffet choice isn’t as extensive as you might find at some larger resorts, but the food itself was generally quite good. We stayed half board, although drinks are not included with dinner. We were charged €38 for dinner and €4.20 for a Pepsi, which felt on the expensive side. We also tried Cipro. It was okay overall — the lasagne was very salty, although the beef tongue was tender and enjoyable. In terms of amenities - the gym was really poor. The kids club was well run and suitable for younger children. The entertainment team were an asset to the resort, and they work hard throughout the day, without being overwhelming or cringe. Housekeeping was inconsistent. On one day we were out until 3:30pm and the room still hadn’t been cleaned. On another occasion, it wasn’t done until after 9:15pm, despite us mentioning it twice earlier in the evening. Turndown service also seemed very inconsistent. There were a few other service and cleanliness issues too. Rubbish was left around the pool during the day, and a service trolley with food waste was left outside our room for most of the day. On one day we also waited over 30 minutes for towels. There is a card in the rooms stating that unattended sunbeds will be cleared by staff, but this didn’t seem to be enforced. The usual morning sunbed rush still happens, with beds being reserved and then left unattended for long periods. The staff were generally friendly and pleasant. Despite the issues, we felt the stay was fair value for money overall, but the service and attention to detail could definitely be improved.

We stayed at Azia Resort & Spa for 12 nights in August. The hotel is situated about a 20 min drive from the airport between Coral Bay & Pafos. We had a family room (Garden view) with a large King Size bed and 3 single beds. The room was nice although fairly standard (Only one bathroom with shower over bath / one toilet) The hotel has a huge pool (Which was heated) and never felt cramped. It also has a cold indoor pool. Sun loungers were never a problem although you do have to contend with the 8am rush to reserve. We mainly ate on the buffet restaurant on an all inclusive basis. The food was good, different themed night every day and we also ate in the Japanese restaurant which was excellent. However not all of the restaurants were open during our stay, which I think should be mentioned on their website.

What makes this hotel better though than what is listed above is the staff. Despite being obviously short staffed, they go out of their way working incredibly hard to make your stay special. The entertainments team, Natalie & Ollie in particular were amazing working throughout the day on activities from yoga, water aerobics, water polo (the list goes on) ensuring both young and old enjoyed each and every day. They are a credit to the hotel! Additionally the pool bar staff were also brilliant despite it being busy due to a lack of required staff to support the number of guests.

The evening entertainment was good. Word of note though, all drinks are ordered via waiter service at the bars in the evening. Expect to wait at least 15 mins for drinks to arrive (and sometimes they dont turn up at all)