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- Hoi An
- Phu Thinh Boutique Resort and Spa
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Phu Thinh Boutique Resort and Spa
Vietnam, South East Asia
Hoi An
Phu Thinh Boutique Resort & Spa is the ideal base for exploring Hoi An, especially the lifestyles of the Hoi An people. Visitors can be assured of excellent service from the professional staffs who offer dedicated, friendly and elite customer care to ensure a memorable and rewarding vacation. Most importantly, guests notice the staffs are delivering “where smiles are from the heart” and always be honour to serves guests. The team prides itself on the care andcommitment they offer to guests, many of whom return yearly. Guests can count on the guest services team to provide honest information about tours, transportation, bookings and much more! LOCATION Phu Thinh Boutique Resort & Spa is centrally located with a ten-minute walk to the center of Hoi An Ancient Town, fifteen-minute bicycle to beautiful Cua Dai or An Bang beach, forty five-minute drive to My Son Sanctuary and a forty-minute bus or car to Da Nang international airport and train station.
Facilities
- Spa centre*
- Beauty salon*
- Hairdressing salon*
- Spa treatments*
- Massage*
- Sauna*
- Kids’ club
- Children playground
- Parasols
- Sun loungers
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,028 reviews
Excellent
77%
Very Good
16%
Average
4%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Clean and Great Place.
This hotel is located in a convenient location. 2 minutes away from Old Town. Also they have complimentary bicycles that you can borrow to explore around the vicinity. Calm and comfortable surroundings. Rooms were very clean. And the staff there were all very helpful and polite.
However sound proofing can be improved as we can hear loud chair drags (perhaps they chair pads can be considered) and conversations from the surrounding rooms. Lighting in the toilet weren't the best, definitely wouldn't be able to put on your makeup.
Overall a good place to stay.
Excellent stay
Excellent stay at the Sen Village Hoi An. Everything was perfect. Special mention to Hung/Harry who served us throughout our stay at the pool bar, he made some fantastic cocktails and really made us laugh. Really attentive and felt really welcome.
Review by Daniel G Nottinghamshire, United Kingdom
Exceptional Hospitality, but Needs Improvement in Cleanliness and Finesse
My family and I recently stayed at Sen Village Hoi An for 3 days and 2 nights (August 18th, Room 1319). Looking at it objectively, the absolute highlight of this resort is the exceptional hospitality, but management urgently needs to address a few operational and facility issues.
The Positives (Worthy of a 4-star standard):
Outstanding Service: The attitude of the staff is the most valuable asset here. From the reception, housekeeping, and kitchen to the pool lifeguards, everyone is incredibly enthusiastic and friendly. This dedication is on par with, or even exceeds, some domestic 5-star resorts in Vietnam.
Flexible Problem-Solving: I originally booked a Deluxe City Balcony room, but upon seeing we had a baby, the hotel proactively upgraded us to a Pool View room (in the building with an elevator). The direct pool view from the 3rd floor was beautiful and we were very pleased with it.
Breakfast Buffet: The menu is quite diverse, and the dining area offers a very relaxing lotus lake view. The bread is exceptionally delicious (though the Pho was not particularly special).
Areas for Improvement (Constructive Feedback):
Cleanliness & Design: The housekeeping was not entirely thorough. The biggest flaw is the extremely small and badly smelling bathroom. The hotel should definitely install a door to separate it and prevent the odor from entering the sleeping area. Furthermore, waking up to the smell of fertilizer from neighboring houses was quite unpleasant.
Lack of Finesse: I sent an email with a special request note, but the welcome set we received contained only 3 bananas, 3 rather shriveled plums, and a mass-printed card. A handwritten card and a plate of fresh fruit would have shown much more respect and appreciation for the guests.
F&B: The welcome drink was refreshing, but the portion was small and served a bit slow. Additionally, our dinner at the restaurant was not very good, and the prices were quite high compared to the actual quality.
Conclusion: Despite a few technical flaws in the room and a lack of finesse in the setup, the dedicated attitude of the staff truly saved the entire experience. It is still a 4-star resort worth staying at if management can resolve these drawbacks.
Review by Departure29083760783 Hanoi, Vietnam
Good
The food WasGood, room Was cleanliness, staff friendly. Quyn friendly
Review by Navigator26282413372 La Coruna, Spain
Sen Village
Lovely staff, great atmosphere, and amazing food. From breakfast over lunch to dinner, we always enjoyed the food. The staff were always friendly and very welcoming. I will miss the time here and special thanks to Lisa and Thuong! We will come back! 🙏🏻
Review by einzzgary Schoneberg, Germany
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