- Vietnam Holidays
- Da Nang
- Four Points by Sheraton Danang
Find the ultimate in relaxation at Four Points by Sheraton Danang, our luxury hotel with 5-Star accommodations and superior service in Vietnam. Our resort-styled hotel boasts an incredibly convenient city centre location near the world-renowned Danang Beach, Dragon Bridge and the popular Hoi An Ancient Town. After a busy day of sightseeing or sunbathing, return to our exquisite hotel and explore a wealth of resort amenities. Take a swim in our hotel's refreshing rooftop pool or indulge in hand-crafted, specialty drinks at our picturesque rooftop bar. Dine in one of our delectable restaurants or retreat to spacious guest rooms with premium bedding, modern bathrooms and stunning views. If visiting for business or social events, treat your guests to meetings or soirees in our sophisticated venues with modern audiovisual technology and ample natural lighting.
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna and a 24-hour fitness centre. Additional features at this hotel include complimentary wireless Internet access, concierge services and a television in a common area.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
It was great and the front desk was the best especially Chloe and Alfie they were so helpful .
The room cleaning had to be reminded of and the beverage tray was empty .
The breakfast was very disappointing . Being eggetarians all we expected was some good omelet for breakfast . The chef was extremely rude and was biased towards Indians . He did was least interested in making the inlets despite repeated instructions . Being a Sunday we expected a live counter like Dosa - idli but there wasn’t anything South Indian on the menu as well . Would not recommend Sheraton
Subject: Formal Complaint Regarding Breakfast Experience and Service Issues – 3rd & 4th October
Dear Management,
I am writing to formally complain about a very disappointing experience I have had at your property, particularly at the egg station during breakfast on 3rd and 4th October.
3rd October – Egg Station
At breakfast on 3rd October, my wife approached the egg station and requested an omelette with extra chillies and extra vegetables.
The chef preparing the omelettes simply refused to add extra chillies, stating that “we don’t have chillies.” When my wife requested additional vegetables, there was virtually no response from him, and he did not add the requested extra vegetables.
Considering the number of Indian guests staying at your property, I find it quite surprising that the chef at the egg station is unable or unwilling to accommodate a simple and reasonable request for an Indian-style omelette. More importantly, his attitude and complete lack of willingness to assist were extremely disappointing.
I would like to know the name of the chef who was operating the egg station on 3rd October, as I would like this complaint to be formally recorded against the concerned staff member.
3rd October – Weighing Scale
There was another issue which I found equally disappointing.
I requested a weighing scale in the room and was told that the hotel does not provide weighing scales in the rooms and that there was only one weighing scale available in the lobby, primarily for weighing luggage.
However, I subsequently learned from two of my cousins staying at the same property that they had weighing scales available in their bathrooms.
This raises a very obvious question: if weighing scales are available in some rooms, why was I given incorrect information when I specifically requested one?
4th October – Same Egg Station Chef
Unfortunately, the same chef was at the egg station again on 4th October.
This time, I brought chillies from another counter myself and asked for them to be added to my omelette, along with some black pepper.
I was asked to collect the omelette after five minutes. However, when I started eating it, I found that the black pepper had been dumped almost entirely in one corner of the omelette, while the vegetables were also concentrated in another corner instead of being properly distributed throughout the omelette.
This is not simply about how an omelette was prepared. It is about basic attention to the guest’s request, willingness to help, and the quality of service expected from a reputed property.
The chef’s attitude and the way these simple requests were handled on two consecutive days have left me extremely disappointed.
I request the management to please:
I have stayed at many hotels and understand that occasionally something may not go perfectly. However, what I experienced here was not a one-off incident. The same issue continued on two consecutive mornings, despite my attempt to have a simple breakfast prepared according to my request.
I am extremely disappointed with the overall experience and, based on this experience, I would presently not recommend this property to friends or family.
If this matter is not addressed satisfactorily, I will also have no hesitation in sharing my experience on Google Reviews and other social media platforms, so that prospective guests can make an informed decision about the level of service they may receive.
I look forward to a proper response from the management rather than a standard apology.
Regards, Sanjay
Their whirl pool, sauna and steam room were magnificent! 🙌🏽🙌🏽🙌🏽 Room was also great! Qing was also a great help at the front welcoming us!
I want to share how amazing Tu Trainee was today. I took a Grab to the hotel and accidentally left my camera in the car. I was really panicking. I’m in Vietnam, I don’t speak Vietnamese, and I don’t have a local phone number. I had no clue how to reach the driver or get my camera back. I went to Tu for help.
Tu jumped right in to help me. She kept me calm while I was stressed. Tu talked to the Grab driver for me, checked all the details, and figured out exactly how I could get my camera returned.
I got my camera back safely all thanks to Tu Trainee. She was so helpful and caring the whole time. It meant so much to have someone step up like this when I was stuck in a tricky situation abroad. Tu Trainee did such a great job, and I’m really grateful for everything she did.
