Da Nang Mikazuki Japanese Resorts and Spa

My family recently stayed at the Ryokan Villa at Mikazuki Da Nang, and unfortunately the service did not match the premium price or the 5-star standard we expected.

-Housekeeping was one of the biggest disappointments. We stayed for two nights, but turndown service was provided only once. When I asked about it, the housekeeping staff said they assumed it wasn’t necessary because we were in the room. Our villa was cleaned only once during the entire stay, and even then the cleaning was very superficial.

-Room service and communication between departments were also poorly managed. There were five adults in our villa, yet when we ordered room service, only two sets of cutlery were delivered. Even the Assistant Manager, who personally brought the bill for my husband to sign and clearly saw all five guests, never asked if we needed additional utensils. We only realized the problem after the food arrived.

-Breakfast at the lounge was another disappointment. The selection was very limited and almost identical every day, with only pho and udon as the main hot dishes. On one morning, the staff cleared away our plates and even removed our chopsticks and forks without asking if we had finished. One staff member promised to bring us new chopsticks but instead stood chatting with other guests, leaving us waiting. The lack of communication and coordination among the restaurant staff was obvious.

-At check-out, there was no manager to thank us or say goodbye. In Japanese hospitality, even a simple farewell is an important part of the guest experience, but here the service felt indifferent from beginning to end.

My husband is Japanese, and he was especially disappointed because he expected the Mikazuki brand to reflect the hospitality standards found in Japan. Instead, many staff members could not communicate in Japanese and appeared undertrained and unprepared. When even managers demonstrate poor organization and lack attention to detail, it is difficult to believe the service quality will improve.

-I would also like to recognize the team at Karan Restaurant, who were truly professional and welcoming throughout our visit. The restaurant manager went above and beyond by helping us prepare the dipping sauces and explaining the dishes in detail, making our dining experience much more enjoyable.

-The spa staff were also excellent. They were warm, attentive, and highly skilled, providing one of the best service experiences we had during our stay.

Overall, this resort does not deserve its 5-star rating based on the level of service we experienced, and it certainly does not offer value for the price.

We had an otherwise pleasant stay, but our trip ended on a very disappointing note. After checking our room safe before departure, my we believe that valuables were missing. We cannot say with certainty what happened, but the experience left us feeling uneasy. We reported our concern to the hotel and were disappointed that we did not leave with peace of mind.

For a luxury hotel, guests expect to feel completely confident about the security of their valuables. This experience overshadowed our stay. We hope the hotel continues to review its security procedures and takes guest concerns seriously.