Patong Bay Hill Resort

We stayed at this hotel from 1st July to 3rd July after flying from Bangkok to Phuket. We chose this property because of its beautiful pool and ocean views, which looked very appealing when booking.

Unfortunately, our overall experience was disappointing. This hotel is not suitable for elderly guests or families with young children. The property is located on a steep hillside, and guests rely heavily on the buggy service for transportation. The buggies are completely open and did not feel very safe, especially when traveling with a child. In addition, the buggy service was frequently delayed, and we often had to wait 15–20 minutes. On one occasion, we had no choice but to walk uphill ourselves barefoot, which was extremely inconvenient.

We also found the front office staff to be unfriendly and unhelpful. Their attitude did not reflect the level of hospitality we expected from a resort property.

The breakfast was another major disappointment. While the food selection was limited, what surprised us most was that cappuccino and café latte were not included and were charged separately. We have traveled to many countries and hotels and have never encountered a breakfast service where only basic American coffee was included while common coffee options such as cappuccino and café latte were chargeable. When we inquired about this, the staff responded in a rude manner, which made the experience even more unpleasant.

Although the views are beautiful, the poor service, inconvenient transportation within the resort, and disappointing breakfast experience mean that we would not recommend this hotel to other travelers.

The hotel is super awesome seaview and the staff mr wit and joy was really helpful and very understanding!

A very friendly guys Mr wit was really helpful!