Nipa Resort

We booked a stay at Nipa Resort for an upcoming peak-season trip to Phuket. Because rates were high, we initially secured a standard room and planned to upgrade directly. When we tried modifying via our booking channel, the resort instructed us to coordinate the upgrade directly with them. That is where the nightmare began. For weeks, we have been reaching out to confirm and pay for an upgraded room. Even though higher-tier rooms are clearly available online for our dates, the reservations team refuses to confirm an upgrade or even provide clear pricing. Instead, they keep deflecting and telling us to "check upon check-in"—which, during peak holiday season, is guaranteed to result in no availability. We explicitly offered to pay the full price difference in advance to lock it in, but the team simply dodges the request and refuses to provide transparent figures. The reservation officer, Sirichot Tuntasin (Ben), has provided some of the most dismissive, evasive, and unprofessional customer service I have experienced across all my international travels. While the physical property may look decent in photos, the management and pre-arrival support are utterly pathetic. If a hotel cannot handle a straightforward, revenue-generating paid upgrade request professionally, it raises serious doubts about how they treat guests once they actually arrive. Save yourself the headache and book a resort that values basic communication and guest satisfaction.

Nice location and clean rooms, good place to in patong close to happening place