- Thailand Holidays
- Patong
- Naina Resort and Spa
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Naina Resort and Spa
Thailand, South East Asia
Patong
This property is about 15-minute walk to Patong beach, Bangla Road and Junceylon Shopping Mall. There is a boxing stadium nearby where travellers can learn Thai Boxing at very special rates. Phuket International Airport is 50 minutes by car. The resort welcomes visitors from around the world with a glowing hospitality, bringing back the beautiful traditions of the local people. Fitted with a balcony, each air-conditioned room features a flat-screen cable TV, fridge and en-suite bathroom with shower facilities. The on-site restaurant offers variety of tasteful Thai and International dishes at a price anyone could reach. Guests can benefit from the well-equipped fitness centre or simply take a stroll in the garden or experience the customary rice farming with farmers.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna and a fitness centre. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 10 km.
Facilities
- Spa treatments
- Massage
- Steam bath
- Sauna
- TV lounge
- Entertainment programme for adults
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
3.5 Very Good411 reviews
Excellent
45%
Very Good
21%
Average
12%
Poor
4%
Terrible
18%
Location
Cleanliness
Service
Value
Could be a better hotel
Could be even more of a better hotel, just need some work done on it, the hotel was lovely, rooms nice size, food really good and staff very helpful and friendly. The work that needs doing is the pool around edge of pool needs replacing due to broken plastic grates, the astro turf around pool was so hot you burnt your feet and the tiles in the pool was all falling of and can be sharp on your feet but everything else about this hotel was lovely the area was in walking distance of everything would stay again if the pool area is sorted
Terrible
We had initially booked the room for 14 nights through booking.com, but only stayed for 5, visiting other islands. We left some of our belongings in the room, fully intending to return.
When we returned, we discovered that several of our belongings were missing, including a Harrods bear we had purchased at the airport. When we raised this with reception, we were shown a recording of the room the day we left, with staff insisting the items were “not there” and we had never left them there. The way this was handled was extremely aggressive and dismissive, accusing us of losing our belongings on our flight? Instead of an attempt to help us resolve the situation, or treat like a guest.
Unfortunately, the room itself was also no where near the standard we would expect from a 4-star resort. We were required to pay a £40 deposit yet the facilities were in very poor condition. The air conditioning barely worked, leaving the room unbearably hot both day and night. The shower had virtually no water pressure and would occasionally become dangerously hot. There was no balcony light, no proper room light and broken plug sockets.
We didn’t bother using the spa or the restaurant after seeing the state of the rest of the resort so we can’t comment on those facilities. however, the pool was unbelievably cloudy and appeared poorly maintained, with very few tiles left actually stuck to the floor. My partner unfortunately sliced himself several times.
Calling this a 4-star resort is shockingly generous, we unfortunately didn’t recieve a basic standard of cleanliness, customer service or maintenance. We would absolutely not stay here again and hope that others will see this and reconsider giving this ‘resort’ their hard earned money.
Water like idiot
Don’t booking this hotel the water is so bad
Absolutely amazing place
We stayed at this resort for 7 nights and it was absolutely amazing experience, the staff were helpful and the house keeping staff cleaned the rooms every day which was a bonus. Had the spa treatment on the first day and it was fabulous, the ladies couldn't have done a better job. The only downside was that the breakfast could have been better. The location is also excellent and there are plenty of shops and a KFC is about 3 minutes away from the hotel which is very convenient especially if you have fussy eaters.
Terrible Experience
A truly terrible experience during our stay at this resort. Our belongings were stolen from inside our room, even though we were out all day, and the only people who had access to our room were the hotel staff.
When we asked to review the CCTV footage to investigate what happened, the hotel told us that, coincidentally, the cameras were not working on the exact day the theft occurred and that the footage could not be retrieved. How can such a coincidence happen?
This has made me seriously question whether the hotel staff and management may have been working together to steal guests’ belongings.
When we asked the hotel to resolve the matter, they simply blamed us, saying, “You did not lock the door. Our housekeeping staff always lock the door when they leave the room, so this is your fault.”
This is the first time I have ever experienced a hotel completely shifting the blame onto the guest without offering any solution or making any genuine effort to resolve the situation together with us.
The service was absolutely terrible. I strongly recommend that everyone consider staying somewhere else to avoid having their belongings stolen by dishonest people working at the hotel.
Review by Relax32990224255 Vietnam
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