Diamond Cliff Resort and Spa

Khomsan, was very helpful and met all of my needs. Very polite and helpful. Service is wonderful!

Lovely hotel , staff were fabulous and a really nice experience. Jingna provided the best massage at the Diamond Spa. So good.

the start of our trip was lovely, the bell boys were extremely friendly and the staff at check in were helpful. the pool was never too busy; and it was hardly difficult to get sun loungers. there are many signs around, but the surrounding of the pool is very slippery.

we had paid for the better version of all inclusive, only for it to essentially not be all inclusive. the lunch and dinner menus were exactly the same and insanely limited, meaning we ended up eating the same thing repeatedly. the set menu provided only allowed you to get two courses. there was a western menu, and a thai menu. drinks took a very long time to come out. we visited the Japanese restaurant once, which although limited, had nice food.The three restaurants does help with the issue of the limited menu, but does not cater for those who are not fans of those foods. personally, we would have rathered buffet dinners and a set lunch menu so there is more variety and options. the breakfast was okay, there's not too much to say about it.

another issue we had was the wristbands they provided to show we were all inclusive? they fell off very easily and ended up lost in the sea. we were told every time we got drinks we would have to show these wristbands, however we were never asked once. simply, what was the point? also, every time you got a drink from the bar or had food in the restaurant, you had to sign the receipt etc. although a simple thing to do, it was quite annoying by the end to have to sign things while trying to relax or eat our food. you can't just go up to the bar and get a drink and go, as you have to sign the book. i somewhat understand the concept, but surely there is a better way around this.

the views are absolutely stunning, however the walks around the hotel and to the beach etc are exhausting, due to the hills. of course, this should be expected due to the fact "cliff" is in the name, and i guess they can't exactly help the layout of the hotel and surrounding areas. the shuttle bus was very helpful getting back up to the top of the hotel where our rooms were, and was very much appreciated.

we were advised to book our complimentary massages a day in advance, which unfortunately we did leave till late in our stay due to doing lots of activities, we phoned the spa on the friday, and were told they had no appointments until the monday - the day we were leaving. even though it was partly our fault, it was very disappointing not all being able to get our massages.

our room was cleaned on most days, and the cleaner did an amazing job. however, we did have to phone up once to get towels, as they had not been replaced. we had noticed for a few days that our towels were not being replaced properly but we were not in need for towels at those moments in time, so did not ask for any then. strangely, we did also have an issue with bugs, which we think were tiny ants, all over the room, which we did not mention to any staff simply because we didn't want to have to leave our room etc, especially as we ended up being slightly unwell (heat based, nothing to do with the hotel as far as we are concerned). on the other hand, the bed was super comfortable and the pillows were fabulous! i got some of the best sleep i've ever had.

on our last day, we had breakfast and then left our rooms for 11 in time to have some lunch. when we left our room, we realised we were going to have to drag our suitcases down the stairs. we discovered a slope/ramp, which only took us down one level, so we had to pull them down stairs regardless. eventually, we sat down at a table, and it took them 10 minutes to come over and ask if we wanted a drink, not bringing food menus with them. when we finally did order food, it took them around 20 minutes to bring out one plate of 4 mozzarella sticks, leaving us with little time to eat. this is extremely unacceptable when we were some of the only people in the restaurant. we ended up having to leave before we could sign the receipt, meaning staff had to run after us, but did apologise when they saw us with our suitcases.