Namaka Resort Kamala

Tata is the bestttttttttttttttttt for everyone

First of all, I agree with other travellers' reviews as far as kindness, cleanliness and friendliness of staff is concerned. What I'm extremely bothered nobody mentioned in one single review is thescoustic pollution that haunts this resort There are huge cooling motors and engines everywhere in front of every single door of every single block and the noise is absolutely obnoxious. I immediately asked for a change of my room and I was offered other options on the same category ( I booked with Voyage Prive) but there was no difference as the buildings are all with these horrible engines in front of the doors which have no insulation so imagine the noise. A noise that goes on 24/7. Not what you expect to find after 24 hours flight...I might ss well xtay at home and enjoy my sleep. On the second day, after a terrifying night, I asked again if tnere was really no other quieter accomodation. I was shown another room category that had less noisy engines outside but still annoying for 100 Euros a night. In the end we have been sleeping with the balcony door open so as the sound of the sea has bedn able to mitigate the noise outdoors. I'm a 5 star hotel traveller and the only 2 other times I found myself in a situation l8ke this I have always been listened and treTed as a respected guest. Not this time. As for the amazing view, have a look at the pictures below to enjoy the eco monsters from the pool that is in need of serious maintenance. Unfortunately, a very disappointing stay. And it was also my birthday....oh yes they made me a happy birthday on my hotel sheets with a nice card from the maid to ask for a review. The work was very well done sweetheart, but I'm also fed up when I read reviews about a hotel to find a listof names to thank. Travellers review the i.pirtant features not the single employee, who cares when you are on location????? Tripadvisor should notbecome an employee of the month site, or if it does, it has completely lost its purpose.

I would like to start with two positive things, the only ones I found: the hotel has a beautiful location with a nice external structure, and the two musicians playing in the evening, AJDUO, are absolutely extraordinary and were the best part of our stay. I also want to mention that the staff boys were very nice and sweet. The real problem here is the management, as the maintenance and safety standards are completely unacceptable for a 5-star resort. Upon arrival, our bathroom was dirty and I had to ask twice to have it cleaned. Later, the room suffered a massive structural humidity failure before we could even use it: we went out for dinner, and when we came back the walls, mirrors, and glass were dripping wet, completely soaking the room and damaging our clothes and official passports! The staff moved us only after we firmly demanded a supervisor inspect the damage, and it was already 9 PM but they informed us that no manager or person in charge was available on-site until the following morning. Furthermore, in the new room, they explicitly asked us to keep the AC temperature at 20-23 degrees to prevent the problem from happening again, forcing us to freeze inside. The property is unsafe and falling apart: in the pool area, the tiles are completely coming off, the grouting is gone, the sharp edges can easily cut your feet, and the wooden floorboards of the outdoor pool shower are broken, lifting up, and extremely dangerous. We noticed this because my partner almost fell and got hurt there. The common areas are also poorly maintained: the pool table room is half-broken and the AC inside was completely out of service. As compensation for the room disaster, the management promised a 'special dinner', which turned out to be just a cheap, standard half-board set menu. To make it worse, at check-out they even charged us for the drinks, even though we only ordered a small supermarket-style bottle of water and two flutes of very basic wine just not to take advantage of the situation. When we pointed this out, the receptionist claimed she could only cover the water, but then the manager stepped in, shamelessly lying to us and using the 'internal policy' excuse to force us to pay for everything, including the water. Moving us to a dry room was mandatory since the first one was uninhabitable, so the hotel offered zero real compensation for ruining our documents and clothes. I could talk about a lot of other disastrous things, but I will stop here. I have photographic evidence of everything: the flooded room, the dirty toilet, the broken pool shower wood, and the missing pool tiles. Great musicians and sweet staff, but terrible management and fake 5-star service.