Cape Sienna Phuket Gourmet Hotel and Villas

How disappointed were we arriving at Kamala beach Phuket.
Tui’s describes Kamala Beach as a calming location, that has stayed true to its fishing village roots and set itself up as the place to go for a laid-back holiday. This is so far away from the truth. It is a dirty, noisy town filled with weed shops, massage shops and ttitty bars, I was frightened walking down the street. The beach was filthy dirty, with what smelt like raw sewerage. Cape sienna is sold as “Set in a part of Phuket known as Millionaire's Mile, the Cape Sienna Phuket Gourmet Hotel and Villas live up to the promise of their postcode” This is once again miss selling as the area is so far from a millionaires mile, The hotel had a bad odour especially when you opened the wardrobe which mad the whole room smell. You needed a degree in lighting to get the toilet light on and all other lights offs No usb plugs and really poor quality Wifi. The place mats in the breakfast area were ingrained with dirt, don’t think they’ve ever been cleaned. This hotel is far from a 4 star hotel. I think Tui should review the area and hotel and give a true review of what customer can expect

The worst breakfast experience ever!!!! Put down cup at 10.28 and went back for coffee. Machine switched off at 10.31. The server became very aggressive and then gave us coffee and charged for the coffee. Completely spoiled whole stay. Really bad. Went for a craft beer and the server had two glasses and a jug and could not pour. Had to make apologies and kindly leave.

This is our third visit to Cape Sienna and did not disappoint. The hotel is beautifully positioned overlooking the bay and close to Kamala Beach. The rooms are spacious and well maintained. The breakfast has a wide mix of western and Asian foods. The stand out this trip has been the staff - unfailingly polite, helpful and friendly. Special mention goes to Pong and Bee for their proactive service and genuine hospitality.