The Pavilions Phuket

Checking out of the InterContinental to try The Pavilions Phuket turned out to be one of the biggest mistakes of our trip. We chose this hotel largely because of its Michelin Keys recognition, expecting another high-quality luxury experience. Instead, it was an enormous disappointment, and I genuinely cannot understand what criteria it met to receive that distinction. In my opinion, it is completely undeserving of that recognition. To make matters worse, I walked into the hotel and booked directly with them rather than through Booking.com. I assumed that booking directly with the hotel would result in a better guest experience or, at the very least, that they would value guests who chose to book with them. Instead, they simply matched the online rate that was available, and despite choosing to book directly with the hotel, we certainly didn’t feel looked after in any way. I genuinely didn’t want to write a negative review or complain during our stay. However, every part of the experience seemed to uncover another issue, leaving me with no choice but to share our experience. Rather than improving as the stay went on, it became increasingly disappointing. The property feels tired, dated, and in desperate need of a full renovation. The quality of construction and finishes is surprisingly poor for a hotel that markets itself as a luxury resort. The room showed obvious signs of age and neglect, and several of the in-room facilities barely worked. Housekeeping was particularly appalling. We were provided with dirty towels, which is simply unacceptable for any hotel, let alone one claiming to be a luxury resort. The shower drain was blocked, causing water to pool while showering, the in-room speakers sounded blown out and distorted, and even the bed sheets had loose threads coming out of them, giving the impression that basic upkeep and quality control are not priorities. These are maintenance issues that should never have been overlooked. Even the fundamentals were disappointing. The curtains weren’t proper blackout curtains, making it difficult to sleep, and the amenities provided were extremely basic and underwhelming for a property that promotes itself as a luxury retreat. To top it all off, the food was equally disappointing. The apple tart we were served was, quite honestly, one of the worst desserts I’ve had at a hotel. It summed up the overall experience perfectly—far below the standards one would expect from a property carrying Michelin Keys recognition. There was a huge disconnect between the image the hotel projects online and the reality of the experience. The Michelin Keys recognition creates an expectation of exceptional quality, but our stay was the exact opposite. I am genuinely baffled as to how this hotel earned that distinction. Having just stayed at the InterContinental beforehand, the contrast in quality, maintenance, housekeeping, dining, and overall guest experience was impossible to ignore. The difference between the two properties was striking. There are countless better resorts in Phuket that offer newer rooms, better-maintained facilities, higher standards of cleanliness, and significantly better service. I would not return, and I certainly would not recommend this hotel to anyone looking for a genuinely luxurious stay. Your attempt to discredit my review by referring to my professional background is both unprofessional and irrelevant. My experience in hospitality does not make me biased against your property—it simply means I know what good hospitality looks like, and unfortunately, the service I received at your hotel fell far below any reasonable standard. Rather than addressing the substance of my feedback, you chose to attack the credibility of the guest, which speaks volumes. Publicly referencing a guest’s professional background after searching their LinkedIn profile in an attempt to devalue their experience is, at the very least, ethically questionable and a serious invasion of privacy. If anything, my stay only reinforced my belief that this property is undeserving of its Michelin Keys, because exceptional hospitality is measured by consistently delivering an outstanding guest experience—not by awards or defensive responses to legitimate criticism.

Just wow as usual . Service levels as well as quality of accommodation is exemplary.

Very clean, superb friendly staff, very large rooms with amazing a/c, incredible atmosphere in the heart of nature, you don’t need to go outside the hotel. Perfect locatiob, thier massage is the best in the universe