Santiburi Koh Samui

Arrived without our bags and the hotel were fantastic. The hotel car offered to take us to get some essentials en route to the hotel and customer relations team sought us out to keep us updated and celebrated with us when they arrived.

This is a really lovely, boutique feel hotel with all the luxury you want in a 5* Hotel. All of the staff we encountered were friendly, helpful and really eager to give you the best holiday possible.

We had a garden room with a plunge pool and as a family of 4 (11 and 13) this was spacious. we had 2 rollaway beds in what would be a seating area and a large bathroom with a privacy screened shower and privacy screened toilet. Perfect for children who are starting to seek privacy.

The facilities are beautiful, the food is fantastic and the service is great. The pool area looks a little tired. The beds have plastic padding, which gets very hot, and there aren't enough parasols by the pool. however, the pool bar is lovely with lovely food, perfect for lunch and the beach is more picturesque with free bottles of water and the beds are made up for you as you approach. There are lots of places to find shade on the beach.

The beach is quiet, which was lovely, with only a few sellers. The sellers weren't pushy and were a welcome sight. Corn on the Cobb BBQ'd on a Thai beach will always be the best you'll ever have. They also sell fruit plates, coconuts, ice cream and sarongs.

The hotel is very quiet in the evening. There is ambient dinner entertainment at the Beach house restaurant and a nightly fire show on the beach. The hotel singers sing in the lounge bar until 10pm but the hotel goes quiet afterwards. It's 600 Thai Baat to get the hotel car into Fishermans village ,which has a lively atmosphere and the kids enjoyed walking around the markets.

If you have a problem in the room, someone will appear straight away to fix it or bring you whatever you have asked for.

If we went again we would pay the extra for a Beachside villa. However, ours was still lovely.

I couldn't pick out any one member of staff because they were all fantastic. Beer organised our trips and went above and beyond with a fully personal service. All of the food and bar staff would chat about our plans and offer hints, tips and restaurant recommendations.

We have been returning to the Santiburi for a number of years now, its the best place we have ever stayed, period. If you do happen to go, there is a very special person called Pimpa who has been at the resort since its inception 30+ years ago. Pimpa is awesome and is always at hand if any help is required. All the staff, I mean all the staff are there to help and ensure you have a wonderful stay. To re-iterate the service and care of the teams to ensure you have a fantastic stay is nothing like we have experienced anywhere else in the world. (Thai people are very special.) The facilities are great with a spa, tennis, golf and a good gym and the grounds and properties are on the flat which is really helpful being a disabled person in the party. We always stay in a couple of villas in the grand reserve and they are modern, clean and have their own pool, which is big enough enough for an easy swim, not just dipping. The main pool is massive (There is a pool bar) and all the surrounding areas are very green and mature and peaceful. The beach is pristine with plenty of very comfy sunbeds and the beach restaurant really comes alive at night with very subtle entertainment such as live singers, fire shows or authentic thai dancers in beautiful traditional attire. Special mention to Sac, Sodsai, Pear & Tik & many others such as the chefs, who provide such brilliant experiences for lunch or dinner. The menu has a good mix of local specialities and western food and an extensive wine list. The resort is very family friendly and it's very quiet with most things stopped by 10.30pm so a good nights sleep is always guaranteed. If you want to get out to see stuff such as the Fishermans Village there are plenty of taxis and other experiences such as elephants or zip wires can be arranged. This place is a 10/10 for a family of 5 (Parents + 3 girls (15,19 & 21). 2026 I struggled to get out of the pool due to a leg injury so the engineering team built me some steps. (See photo's!)