The Haven Bali Seminyak

I went for a family function at The Haven and everything was beautiful. Staff were very nice and accommodation. Asih endang, bagus,ayu,pardita,sara,paitri

The friendly and welcoming staff make the atmosphere and The Haven awesome .

Desi and Ayu (or as we called her Ah you!) in the restaurant were extremely welcoming and friendly.

However a huge shout out goes to Sara who went above and behond to Make us feel welcome in every aspect of The Haven. Always smiling and nothing was ever too much trouble.

Will definitely be back 😎

We stayed in the suite rooms which had a lounge/kitchen area which worked well with 2 kids in the evenings. Fridge was useful to store water and snacks from local supermarket (Bintang). Rooms either side of lounge with balconies were quite nice; TVs in all, beds average comfort, ac was excellent (clean and quiet). Bedrooms very clean except bathrooms were tired with old fittings that were stiff and corroded. Subsequent cleanliness in bathrooms was not as good as it could be (especially around rim of sink and floors). Be careful with children near to doors where ringmain circuit is only covered with a hook on picture frame style cover which if lifted exposes live high voltage electrics ⚡️ which the hotel will need to address with locks or screws as this is unsafe and could affect their safety rating in general which would be a shame. I also had one broken transformer in our room which was replaced promptly except they failed to remove the live transformer pin from the socket which had been broken and stuck in socket by a previous guest (most likely due to the fact the transformers protrude where chair slides under desk which then hits the transformers (bad planning).

Pool was excellent and included 4 options including one quiet 25m pool which was great for swimming and play. It was quite a cold pool though with not much sun in that area (24-25 deg C water).

Breakfast was ‘OK’ but nothing special. Eggs to order were very well made as were omelettes. Lots of choice in larger front restaurant, less choice in smaller Lemon Cello restaurant, but it stayed open longer (until 1100 instead of 1000 at front) which was helpful with sleepy teenagers. I did spot one young waiter clearing the unconsumed pastries back into a large storage tray with his bare hands at one point, which I’m sure were clean, but didn’t reach the 4 star standards that they claim. An easy one to fix with training.

Location of the Haven is excellent; near to everything you would need including many superb restaurants at great prices.

Hotel food was average, and more expensive in general than what you can find elsewhere. Supermarket, pharmacy, loads of shops and restaurants plus beach (including small transport to and from 1030 and 1630) are all right next to hotel or a short walk.

What makes this hotel is the people. They are all so very polite, helpful and courteous. From restaurant staff to housekeeping and reception; all so lovely and friendly. Balinese in general are very polite which makes for a lovely holiday experience of the local cultures and traditions.

A firm 4/5. A great hotel especially the lovely friendly staff (including Yasa at breakfast). The hotel could be amazing, but needs to address a few areas as described.

Hotel also closed one of the pools and restaurants without warning prior to booking but by leaving a note in our room to advise on avoiding the private party they’d used it for. This was quite strange for a hotel.

Overall the hotel provided an excellent and comfortable base from which to explore the island as a family. 👍🏼