Ramada Encore Bali Seminyak

I had an outstanding experience at Ramada Encore, thanks to the exceptional hospitality of the team.

From the moment I arrived, they made me feel genuinely welcome. Their attention to detail, warm personalities, and attentive service elevated every part of my visit. They anticipated my needs without being intrusive and consistently went above and beyond to ensure I had a memorable experience.

It’s clear that they take great pride in what they do, and their professionalism, positive energy, and teamwork created an atmosphere that truly reflects the Ramada brand.

Thank you, reception team for your outstanding service and genuine care. I look forward to returning because of the incredible experience you provided. Highly recommended!

Was our go to hotel on Bali for last few years, staying weeks at a time sometimes twice yearly. NO LONGER. This Hotel is now AWFUL, how its gone down hill in a year! Requested a specific room when we booked 6 months in advance- We were not allocated it, despite it being free. Returning Guests but no Greeting, no nice message, no welcome back, nor note from GM or even a small bowl of fruit or free Coffee. (they used to welcome return guests-but no longer). Hotel is getting run down and in need of serious cleaning, repainting, repairs. Our room had light fitting falling from wall and sliding patio doors that did not lock in middle and blew in 18 inches at bottom as only top hung. But we grinned and bared it. Its a bit remote and the access road to it is in a terrible state of repair. They used to have entertainment twice weekly & BBQ meal nights- NOT any more all cancelled! A gym is advertised-that's probably exaggerating it ( a room with a old machine & few free weights) The pool staff do a good job, but the pool is in bad repair-regularly the staff were temporarily replacing about 10 dislodged tiles daily. There are appx. 10 sunbeds around the pool not in the water. Others about 20 are in the water, lots of people don't use them as there is nowhere to keep belongings or phones. We regularly saw rowdy guests in the Pool, drinking beer from bottles and glasses, which is not great and a risk. We pointed this out to Staff & managers who were not bothered. Staff attitude & management has declined greatly. Many established staff have now left, due apparently to low morale. The bulk of staff in the restaurant/breakfast (who ae poorly managed), reception, cleaning are either Work experience, Day workers or trainees, who try their best & do a satisfactory job and smile in challenging circumstances. Food is ok as are prices, but drinks are expensive 65k rupia plus tax at 21% for a small beer!! One day there was a leak from the balcony above our room from a crack in the roof, we realised this when staff in the restaurant were taking pictures as water was dripping onto the restaurant area and staff, but also our balcony & soaked the clothing we had left drying on our balcony. Not sure what it was originating from as it had not rained. We complained and the staff treated it as a joke initially. Having had enough & put up with other problems, rude service by some restaurant Managers & staff we asked to see the GM. Guests relations saw us & advised she would arrange a meeting. We went out, on return were advised she had arranged a meeting. We waited & waited for the GM, who never came. Then we located him eating. Approached him & were treated with the utmost rudeness, disrespect, he ushered us away & (despite the booking in wifes name would not speak to her or even look at her) discrimination & he refused to see us. Well thanks for that. A Front office Manager did then see us, profuse apologies, offered fixes for the issues & an upgrade room move. We declined the move and had had enough of this awful resort that we always left 5 star reviews for. Many staff & guests (who were appalled) saw and heard how we had been treated & echoed our complaints about facilities & problems. Indeed many many staff came up apologising to us for poor service, the rude GM, etc, some we have known a few years were crying about what had happened & we were leaving. The reception staff even clubbed together & went out and brought us a lovely gift by way of apology for what we had to endure. We regularly brought staff gifts & shared candy & drinks daily with them. We requested to see the GM (Ketut ) again but he never bothered to offer us 5 minutes of his time, showing a complete lack of professionalism. We decided to check out early & booked another Hotel, & demanded the unused portion of our stay be refunded & they paid for a small pizza meal on our last night. On checkout day the HR manager (Ayu) was in charge, we asked to see her & reception staff advised they had kept asking her to see us but she refused (but did sign off our refund authorisation). Will we return to this Hotel NO Never. Will we use Ramada Hotels worldwide any more- Unlikely. Indeed this hotel has really tarnished the love we had for Bali & its unlikely we will ever go back because of the way we were treated by The GM & some of his management staff and how this hotel has deteriorated & is clearly cutting corners, reducing services & facilities to save money.

Thank you so much for amazing experience upon i stayed there🥰 All staff is very excellent service, but i really like with dayu at the receptionist because she is very kind and baby friendly🥹❤️ She really have sweet smile with the positif vibes. I really apreciated for that❤️❤️