The Ritz Carlton Bali

When a member of staff from our beloved Ritz-Carlton Abu Dhabi, Ms Putah, told us a few years ago that she would be moving home to Bali and taking up employment in the Ritz Carlton there, we promised to visit if we got the opportunity. Fast forward to August of this year and my husband and I recently had the pleasure of spending two lovely weeks at The Ritz-Carlton Bali. From the moment we arrived, we were struck by the exceptional level of genuine warmth shown by the Ladies and Gentlemen there. They consistently went above and beyond to make us feel welcomed and genuinely valued and Ms Putah made a huge difference to our stay.

A special mention must go to Chef Kojong, whose professionalism, warmth, and attention to detail were truly outstanding. His genuine care, passion for hospitality and food was evident and he made us feel incredibly well looked after. We very much appreciated the personal attention he gave us - especially the delicious fresh mangosteens each morning - and will not forget his kindnesses. The wonderful team at Bejana restaurant took great care of us every day, including Chef Sujana, Chef Adi Natha, Artha, Esa and Devi.

We were also so well looked-after in the Ritz-Carlton Lounge that we returned every day for lunch and popped in for an after-dinner drink each evening. It was lovely to get to know the team there and we were continually impressed by how attentive they were to our preferences and needs. They created an atmosphere that felt welcoming and personal and I truly enjoyed my sincere conversations with Cici and Novi.

The grounds of the resort are well-kept and the views from reception, the lounge and Bejana to the sea are spectacular. Golf buggies come within minutes to whisk you from your room to wherever you want to go in the resort should you choose not to walk.

Having a room with its own pool was a blessing for us as we found the pool and beach lounger areas crowded and noisy. Before our visit, we saw some reviews suggesting that some parts of the resort are dated and in need of renovation and, while this is a fair reflection particularly of the pool area, the Ladies and Gentlemen of the Ritz-Carlton Bali made those details fade to the background for us. We are extremely grateful to everyone who looked after us during our stay, especially those that we have mentioned.

We went for a relaxing family vacation (with a 3yo kid) in August. The room was spatious and extremely clean, the pool access from the room extremely nice (and quiet, there were only few rooms with access to that private pool so we basically had the pool only to ourselves). The beach club was well organized and between the see and the pool the place was a real delight (to mention the bar accessible from the pool without the need to get off the water, very nice). That being said, the real strength of the place is the people: everybody was amazing, the service is top tier, from the check in with Dewi to the many waiters and chefs in the restaurants (I cannot avoid to mention Mr. Adi Putra and Mr. Ditok that were amazing, both extremely kind to us during all our stay). We also scheduled a photo session with Radi, pictures were amazing and he was precise, fast and great to work with. Can’t wait to go back there next time I’ll be in Bali!

We stayed for 2nights in the Ritz Bali. Had a few mishaps but the Hotel Manager Awan handled it well and personally, which corrected the error and made the experience better.

Happened to chance upon a butler team member, Indah, who very proactively assisted us with booking facilities and arranging help when needed.

Buggy service was also on point, with little waiting time when buggy was called for.

Overall, a good stay at the Ritz.