- Bali Holidays
- Kuta
- Sheraton Bali Kuta Resort
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Sheraton Bali Kuta Resort
Indonesia, South East Asia
Kuta
Overlooking Bali's stunning Kuta Beach, this modern hotel is part of a resort complex that provides onsite shopping, restaurants, bars, nightlife and even a movie theatre. Visitors might enjoy a trip to Bali Safari and Marine Park, or partake in a variety of outdoor water and adventure sports in the area such as surfing, trekking, snorkelling, and beach volleyball.
The hotel's comfortable rooms feature private balconies with enchanting sea views and offer the convenience of wireless high-speed internet access, a multimedia system, and an international electrical outlet. Guests can lounge by the rooftop outdoor pool, exercise in the fitness centre and relax in the spa, and business travellers can make use of the hotel's onsite business centre. This hotel offers something for everyone, whether travelling on business or a romantic holiday.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire
- Transfer service*
- Room service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent2,594 reviews
Excellent
65%
Very Good
23%
Average
7%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Awesome Experience
I recently stayed at Sheraton Bali Kuta Resort with my family and had a wonderful experience from start to finish. As a Marriott Bonvoy Titanium Elite member, I truly appreciated the recognition, hospitality, and personalized attention provided by the team.
What stood out most was their genuine care and attention to detail. Prior to arrival, the staff took the time to understand our needs as a family traveling with young children and made every effort to ensure our stay was comfortable and memorable. The team was responsive, professional, and consistently went above and beyond to make us feel valued.
We were also celebrating both my birthday and our wedding anniversary during our stay, and the thoughtful touches arranged by the hotel made the occasion even more special. Every interaction reflected a commitment to exceptional guest service and a desire to create lasting memories.
The resort itself is beautiful, the location is perfect, and the service throughout our stay was outstanding. I would like to extend my sincere thanks to Egi and the entire Sheraton Bali Kuta team for their warmth, professionalism, and dedication to guest satisfaction.
I highly recommend Sheraton Bali Kuta Resort and look forward to returning with my family in the future.
Review by Andymukh San Francisco, California
Hospitality & Banquet Services Feedback
Overall, we had a positive experience at the Sahid Ballroom. The banquet team was responsive, reliable, and always ready to provide prompt assistance. Their friendly and professional service greatly contributed to the success of our event.
As opportunities for further enhancement, we believe the dining experience could be further elevated
Great location
Lovely hotel in a great location. incredible service. Great sunset views. Room was perfect. Interesting hotel layout and interesting stair cases, a bit like a Harry Potter movie.
Review by Maps38953954862 Reservoir, Australia
Vivian represent the great guest experience you will receive here.
I just wanted to say thank you to Vivian from the Housekeeping (Korean guest relations) for her tireless effort in making our stay at the hotel a great memory, after a misunderstanding with housekeeping. She worked hoar to ensure the rest of our stay was enjoyable and memorable and would look forward to staying g here in the future. The rest of the staff were all great as well but wanted to single out Vivian personal efforts.
Good but should be better!
We stayed here for 5 nights in July. The resort is in perfect location, right across Kuta beach and attached to beachwalk mall, nice restaurants and good massage places. Poppies lane is also within walking distance.
Rooms are spacious, though bit dated but well maintained. Service staff always greets you with a smile.
Breakfast buffet has wide spread, but service was a bit if miss and hit for us. Ordered freshly made waffle, waited for 10+ mins and was given a cold waffle. When asked they said "Oh you ordered a fresh one?" Why would I wait for 10 mins for a waffle that is not fresh!? They made a fresh one though but was surprised how they refused to own up. On another morning, we were given an omelette we never ordered, had to return and felt sorry for one who ordered and was waiting!
Room service was again not so good for us. They always forgot to restock tea bags or lotions in the room, had to call to get it. On our last day, they forgot to keep the hand towels in the bathroom, felt that was bit off! Shared these with the manager while checking out. Hope they can improve on it.
Overall, a mixed kind of experience. You can't beat the location for sure!
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