Four Points By Sheraton Bali Kuta

An OK location but once you see the Hotel you are relieved. Good atmosphere in the Hotel with a kind staff. The rooms are average with nothing special but still simple and nice. Good value with a good breakfast and nice pool. Everything was nice and clean and rather quiet but still with people talking.

The staff were very helpful and friendly during staying.

AVOID AT ALL COSTS We booked two rooms for our family, specifically because we were travelling with our children and needed interconnecting rooms. On arrival, we were told no interconnecting rooms were available and were instead offered rooms at opposite ends of the same floor. That was completely unsuitable for a family with children, so we made the decision to check out immediately.

To make matters worse, the hotel has since claimed they offered us connecting rooms, which is simply not true.

The room itself was also a huge disappointment. It had a strong mouldy, musty smell, and instead of the advertised two double beds, it only had two king single beds.

The customer service was poor from start to finish, with no effort made to resolve the situation or take responsibility. Overall, it was an extremely disappointing experience.

Save yourself the frustration and your money—there are far better places to stay in the area.