- Mexico Holidays
- Riviera Maya
- Xcaret Arte
"ALL PARKS INCLUDED / ALL FUN INCLUSIVE" Hotel Xcaret Arte is a luxury All Inclusive resort in Riviera Maya and Playa del Carmen with 900+ suites ...
The All-Fun Inclusive concept of Hotel Xcaret Arte is strengthened with 5 artistic and exclusive workshops from this hotel: dancing, pottery, weaving, painting and vegan cuisine. The adrenaline and inspiration continue with unlimited access to the most iconic and loved parks and tours (9) in Cancun and the Mayan Riviera: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and also Xenotes and Xichén. Transportation airport-hotel-airport and hotel-parks-hotel are also benefits of this unique concept in the world.
Hotel Xcaret Arte believes in creating and living the artwork, being part of a whole, generating experiences in an environment without rush. This magical trip starts where you will rest, carefully curated suites in a handmade way, where Mexican decor and different organic amenities that will pamper you in this adults-only experience (for young adults older than 16 years old) all suites inspired in artists local and national.
Important notice: at check-in, a guarantee deposit of $4,000 MXN pesos for extras is requested and will be returned at departure time. Deposit amount is at the hotels discrection and will be confirmed upon arrival.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Karen is the absolute best in the vip pool rooftop. Check in was fast. We upgraded our room ahead of time with a swim up pool. We advised that we were celebrating our 24th anniversary and it was missed by the staff. Thanks to Karen she made it special poolside. Food is always great! Some things I noticed was the shampoo conditioner cream in the room is no longer Coconut. What I also noticed was that there aren’t any poolside snacks ! What happened to the fruit, the chicharrones, the tacos, the paletas the tacos de canasta? We also didn’t receive the candy -nightly . Small details but it’s what differentiates your hotel from the others ! I also felt a slight change in service. No one has urgency to come get your luggage, to check you out, to cash you out at the shopping stores. I also saw a lot of cans and cups thrown about the plants by the main pool which we picked up! Cleanliness matters. Don’t let these things slide. Because it’s in the details that sets you apart!
Hotel Xcaret Arte Junior Suite Adults-only all-inclusive in Riviera Maya: art-and-nature design, parks included, strong dining, many pools. Junior Suite, dual-sink bath, rain shower, Nespresso, terrace with hammock and outdoor tub. Comfortable and well designed. Butler service (included with Junior suite) is WhatsApp-based, not in-room hovering. They handle restaurant and park bookings, room service, transfers, and special requests. Alberto, pool concierge at the rooftop pools, was outstanding. He remembered names and drinks, found chairs, handed towels, and checked in without hovering. That level of pool service makes long days easy. Worth it for the Junior Suite, butler team, and staff like Alberto.
Truly enjoyed our stay, the food was good and the drinks were great.
Thank you to Jorge Fernandez, he truly made our experience better. Was always friendly, helpful and truly made our stay so much better. We came to the pool he was working at because we knew he would take care of us. When we come back we will specifically request him because he made our experience that much better.
This is the most magical place! Everything is just perfect! From our Concierge Arturo to Jorge at the the main pool! He makes the day pleasant! Christopher has everything you need at Artista! Thus is heaven on earth!
Hotel Xcaret Arte itself is genuinely lovely. The resort is beautiful, the staff around the hotel were generally fantastic, and we had a great honeymoon overall.
Unfortunately, our experience with Mexico Destination Club (MDC) was almost impressively bad.
Our problems actually started before we arrived. Our flight to Cancún was cancelled because of the UK ATC disruption, meaning we physically couldn’t get to Mexico for our first night. We contacted MDC immediately and rearranged our stay for the earliest opportunity. We accepted that the new dates were more expensive and paid the difference.
What MDC didn’t mention during that conversation was that they had also downgraded our honeymoon booking from a River Suite to a Garden Suite with two queen beds. We only discovered this after arriving.
We also still had to pay for the original first night that we couldn’t use. We weren’t demanding money thrown at us — we asked whether that paid night could simply be added to the end of our stay. We emailed explaining everything. No reply.
During our second day, we attended the MDC sales presentation. We actually raised these issues there and explained that it was difficult to consider becoming members when this was the customer service we were currently receiving. A supervisor, Victoria, told us she would help resolve the problems regardless of whether we joined.
Then came the sales pitch. Not 90 minutes by the way like they said. We spent over 3 hours there.
We explained that we weren’t going to make a significant financial commitment based on numbers scribbled on a piece of paper without having proper time to consider the terms. Instead of helping with our existing problem, we were passed to another person to try to sell us a different package. When we declined that too, the promised help mysteriously evaporated and we were left in a completely different part of the enormous hotel complex to work out our own way back.
Apparently the complimentary customer service package expires at the same time as the sales opportunity.
Fast-forward to 16 September. After still receiving no response to our emails, we went to the hotel concierge. They contacted MDC and told us our case would be reviewed and we would receive a call within 90 minutes.
Ninety minutes became 24+ hours.
No call. No email. Nothing.
When checking out the following day, we went back to concierge, who kindly contacted MDC again. This time we spoke with Jenner Garcia, who acknowledged during the conversation that our room had been downgraded without this being disclosed to us.
Despite that acknowledgement, he wouldn’t offer any meaningful assistance. I asked to speak with somebody else who could actually review or resolve the complaint and wasn’t able to do so.
So, after multiple emails, conversations during the MDC presentation, two visits to concierge, a promised callback that never happened, and MDC acknowledging the undisclosed downgrade, we left Mexico without anybody from MDC actually dealing with our complaint. Not to even mention that our room was next to a hanging bridge near the night club, so we had drunk people making noise on a ridiculously loud bridge keeping us awake at all hours of the night.
The contrast is what makes this particularly disappointing.
Hotel Xcaret Arte: beautiful resort and a wonderful place to spend our honeymoon.
Mexico Destination Club customer service: genuinely one of the worst customer-service experiences I’ve encountered.
If you’re considering joining MDC during your stay, my advice isn’t to automatically say no — it’s simply to pay very close attention to how you’re treated when you’re not saying yes.
We weren’t asking for anything outrageous. We wanted someone to acknowledge that we’d paid for a night we couldn’t use because our flight was cancelled, address why our honeymoon room had been downgraded (with two beds instead of one) without telling us, and actually respond when they said they would.
Apparently that proved considerably more difficult than trying to sell us a membership.
