Hard Rock Hotel Riviera Maya

We recently had a 1 week vacation in paradise. We consider this area our home away from home, and we had an amazing time. Thank you so much to nacho and Bernardo, our butlers and amigos who made our stay seamless and amazing, even adding a drink of the day suggestion. Food at the resort is very good, and we particularly enjoyed Frida (thank you Part) and the new Mayan restaurant Umo (Lenyn and Irving make a great team). We spent much of the week at the pool, and want to thank in particular Benito, Felipe, Jennifer, Ana and sandy. They work in the heat to be sure we are always refreshed. Toro restauarant near the ocean is a fine place to enjoy a meal, and Eduardo added a great touch. Enrique at Ciao went above and beyond and Bo and staff at Petit Cochon even surprised me with a retirement celebration (Thanks all). I highly recommend a Bali bed near the beautiful and breezy ocean, and ask for Alejandro. Gracias Amigo. We did head to Xcaret for a day of amazing experiences including our delfine Kichpam. Good girl. Then we headed out for golf at the Hard Rock course, where Olan and staff continue to get the job done. Thanks all. I already miss not getting up earlier to grab a cappucino for my wife nd a cafe con leche for me about 6:30 each morning. Thanks for the service during the week ladies. Sales staff was informative and professional. Thanks Leo. The shows are excellent, the massages and hydro therapy are relaxing and refreshing, and we are already planning our return. My grandson said it was his best vacation ever.

Two areas of concern - please bring back turn down service and also reconsider hall of fame wine and bali bed usage when presidentials are booked. Thank you.

See you all very soon. Nos Vemos Prontos. God willing.

Wonderful experience. Shout out to our Farro restaurant crew: Manager Maria, Eugenio, Mateo, Jessica, Keila, Sol, Alfredo.

I just returned from the Hard Rock Hotel in Rivera Maya. I was there with 70 other people to celebrate my daughter’s Mother-in-law Annette 60th Birthday. There is nothing really bad I can say about the place. Everyone was very nice. But there was one gentleman that really went above and beyond his job duties. His name was Saul. I didn’t get his last name but her was one of the people who picked guests up in the carts and take them to where they wanted to go on the property. Well I was roomy with two of my closest friends. Juli and Diane B. Saul happened to be the guy who picked us up to go some place on the property. From the first time he drove us he always made sure we made it back to our room safely. When we called him at the last minute he was Johnny on the spot and picked us up pronto. A couple of times we told him to pick us up at a certain time and place but we ended up going somewhere else. And he made sure he found us and got us back to our room. He always went above and beyond his call of duty. It didn’t matter our request he did what was humanly possible to make sure our needs were met and always had a smile on his face doing it. Saul was a diamond in the rough. We could not have asked for any better.