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  • Mexico Holidays
  • Playa del Carmen
  • Viva Wyndham Azteca

Viva Wyndham Azteca

TripAdvisor Review
Mexico, North America
Playa del Carmen

Viva Azteca by Wyndham is a 30,000 square meter all-inclusive resort located on a beautiful white sandy beach in the Riviera Maya, Mexico. The 335-room hotel reflects the traditional style and elegant design of the Mayan culture. Besides the great ambiance and outstanding staff there is more. Guests can engage in recreational fun by participate in the activities program. For those who love the nightlife, Viva Azteca by Wyndham has an entertainment line-up including live shows and performances. The vacation of a lifetime is calling your name.

Guests are also able to enjoy, at no additional charge, the facilities of the sister resort, Viva Maya by Wyndham.

Located in the Riviera Maya inside the Playacar complex, Viva Azteca by Wyndham is only 3 km (2 miles) from Playa del Carmen city center and 60 km (38 miles) from Cancun International Airport.

Facilities

  • Tennis
  • Beauty salon*
  • Spa treatments*
  • Massage*
  • Steam bath
  • Sauna
  • TV lounge
  • Entertainment programme for children
  • Entertainment programme for adults
  • Children playground
  • Please note some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

Trip Advisor
4.5 Excellent6,898 reviews
Excellent
54%
Very Good
30%
Average
10%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
TripAdvisor Review
Excellent Resort, amazing food and beautiful beach

This was one of the best holidays we have ever had! We stayed here during the Christmas season and were impressed by absolutely everything.

The hotel is beautiful and surrounded by lush tropical gardens. Everything is clean, well maintained, and the rooms are spacious, comfortable, and cleaned perfectly every day.

The biggest surprise was the food. We have stayed at many all-inclusive resorts over the years, but the quality of the food here was outstanding. We enjoyed excellent steaks, carpaccio, fresh fish and seafood, Italian dishes, Mexican cuisine, and so many other options. It is impossible to list everything – everyone will find something they love. The food was not only very varied but also of excellent quality.

The beach looks like a postcard. Soft white sand, crystal-clear Caribbean water, plenty of sunbeds, and it never felt crowded. During the day, the staff served fresh fruit on the beach, and the bar made some of the best Mojitos we have ever tasted.

We also really enjoyed the evening shows. The entertainment team was fantastic. They didn't only perform in the evenings – during the day they spent time with the guests, had lunch with us, chatted, and made everyone feel welcome. It created a warm and friendly atmosphere that is often missing in other hotels.

Another thing that completely won our hearts was the wildlife around the resort. Every morning we looked forward to seeing the little agouti visiting our balcony. There were also iguanas and other local animals walking freely around the beautiful hotel grounds. It made our stay feel even more special and authentic.

If we ever come back to this area, there is no doubt that we will choose this hotel again. We highly recommend it! 🌴☀️🇲🇽

Review by Global34944556100 Vilnius, Lithuania
TripAdvisor Review
Large resort, excellent value for price

This was actually our first-ever all-inclusive that we have stayed at. The key thing when it comes to evaluating a resort is keeping your expectations in check. We have stayed at hotels with better food than the Viva Azteca and we've stayed at resorts with servers bringing you drinks on the beach. This is not the Viva Azteca. However, the service was solid and the food was solid (given the price point).
There are some things to note: First, the resort is fairly large (though of course not the largest in PDC). I am handicapped and use a walker and walking from the pool area to the reception area was no joke. If you are abled body, no worries at all. But if you have trouble walking long distances, think twice about staying here. Second, the resort in inside of a massive complex called Playacar. Ride shares are not allowed inside. You must take a taxi to go shopping or eat elsewhere outside the resort. I needed something from a pharmacy and instead of paying for a taxi, I opted to walk from the Viva Azteka to a small shopping center max 8-10min walk.
We did take a taxi once to go to one of our favorite restaurants (Lara and Luca); it cost 150 pesos for the ~7min drive. On way back, we used a ride share app called Indrive to go back to the Viva Azteca and it cost 72 pesos (plus tip). So rideshare works going to the Viva Azteka but you can't take it from the resort. Third, the alcoholic drinks are basis, we're talking Jose Cuervo, not Patron. But anytime I wanted more ice in my water bottle, (bar tendered readily helped) . Overall this resort is great for those who like to stay put at their resort.

Review by 562guillermos Los Angeles, California
TripAdvisor Review
Bewertung

The service and food was extraordinary, would definitely recommend!

TripAdvisor Review
Vacay

Beautiful atmosphere, great food and a good time

TripAdvisor Review
No big issues with the resort, major issues with Premium Service excursions.

The resort is small, which we like because everything is close. The buffet was pretty good, and you don’t need a reservation to dine at the 3 à la carte restaurants. We went to the Asian and Italian a couple of times, as they are air conditioned, and they were pretty good. The room was clean and the bed was comfortable. The air conditioning was not working properly, so we reported it and a worker was sent right away to fix it. We were on the 3rd floor and the shower water pressure was horrible. I was surprised that they don’t refill the fridge at all, maybe that’s the new standard. There was A LOT of seaweed on the beach (mid July) but the workers did their best to clear it.

A few people recommended Michele here for excursions. Please BEWARE! We got his card from the pool room at the resort. He works for Premium Service. We booked a catamaran trip to Isla Mujeres for 5 people. He suggested a smaller (30 people) catamaran versus the bigger (100 people) one saying it would be calmer and more comfortable. So that’s what we signed up for, as my dad has mobility issues. Well, they loaded 54 people onto that old boat. There was nowhere to sit, never mind walking around, it was super cramped. They loaded and unloaded us 6 times like cattle, where we had to jump over missing planks on the docks (not an easy task for my dad). Michele assured us that the beach would be private and we’d have access to beach chairs, neither was true. It was a beach for the locals, and the water was roped off about 2 meters in. He also said we could snorkel off the boat for 1 hour, it was a maximum of 20 minutes. The free buffet was disgusting and dirty, so we just had some rice. Overall, the excursion was a horrible experience, and a waste of money (we paid $100 USD per person x 5, so $500). Whatever you do, don’t book with Michele or Premium Service, you will not get what they advertise.

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