- Mexico Holidays
- Playa del Carmen
- Viva Wyndham Azteca
Viva Azteca by Wyndham is a 30,000 square meter all-inclusive resort located on a beautiful white sandy beach in the Riviera Maya, Mexico. The 335-room hotel reflects the traditional style and elegant design of the Mayan culture. Besides the great ambiance and outstanding staff there is more. Guests can engage in recreational fun by participate in the activities program. For those who love the nightlife, Viva Azteca by Wyndham has an entertainment line-up including live shows and performances. The vacation of a lifetime is calling your name.
Guests are also able to enjoy, at no additional charge, the facilities of the sister resort, Viva Maya by Wyndham.
Located in the Riviera Maya inside the Playacar complex, Viva Azteca by Wyndham is only 3 km (2 miles) from Playa del Carmen city center and 60 km (38 miles) from Cancun International Airport.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
Just come back from a two week family holiday. We chose this resort as visited last year and we found it outstanding with no complaints, however, this year upon arrival no welcome drink. Room, resort, beach was pristine, even with sargassum season they did there utmost to clear it daily. We found compared to last year that this years breakfast and lunch staff we not so friendly and hardly any smiles, but evening was a totally different scene with staff going above and beyond, especially Gabrielle and Neyali who really made our stay so special, these guys deserve a pay rise. We also found that the daytime entertainment staff seemed to avoid English so much to the point when handing out glow sticks totally bypassed out table with our daughter and also two other English tables, this I found extremely rude and disrespectful as why should we have been left out !!!! Food was great no complaints, Bamboo the Japanese is a totally different scene must to dine at. If you want to go on any excursions find Poncho on the beach who works for Premium Travel and book Sian Kaan, this trip is out of this world and Poncho is more than helpful. The pool needs to be bigger or another one built as this year it was full of people on floaties, people playing ball games across the pool and then also sadly some couples using it as a “togetherness” area !!!!! Sadly after our experience this year we would not visit this resort again and would not recommend to others unless staff attitude changes.
Pros : Lovely holiday. Staff friendly and hard working. Rooms and communal areas spotless. Drinks good quality, make the cocktails with actual fruit. Plenty of choice in restaurants and served hot. Great position on the beach. Loads of sun loungers always available on the beach. Pool towels included. Can use the sister hotel at the Maya. Pool party is brilliant fun. Short walk to a parade of shops. Cons : no aircon in the main restaurant. Black iron chairs in the restaurant and courtyard can leave black marks on your clothes. Pool turns lighter swimwear lime green. Loads of clothes ruined. Bring dark swimwear if you want to wear it again
The location was great in the quiet but not small neighborhood Playacar. It is very close to Playa Del Carmen town and activities. The hotel was pretty, clean and the room was nice. The staff were friendly and the food was great too.
Super food, amazing service and beautiful place!! 10/10 thanks Luis for the service
I don’t usually write reviews but I had a disappointing stay at this resort. The resort itself could have been okay, good location, and the housekeeping, restaurants, bar, and buffet service were fine. Unfortunately, a couple of staff interactions ruined the experience.
The kids’ club sign by the door says it is open from 8am–6pm, but every time I go they seem to be closed. We were also told to leave about three times because staff were taking kids either to meals or walk around the resort - sometimes just one kid. Also on one visit, we came and my 1-year-old played with toys that were already scattered on the floor, after about five minutes, we were asked to leave (to close again) and told to put away toys that were already there before we walked in. We had to explain we just got here and the toys were already all over the floor nor do we know where they go. I felt unwelcome and uncomfortable with how kids’ club staff spoke about us behind our backs after the second visit. I understand that the club mostly caters to children 4 years and over, so if your child is under that age and you want to bring them there to play with you, the staff may not be too welcoming, so don’t rely on having this club available.
At the pool towel hut, the male attendant with the big hair was rude too. (The female attendant was fine.) He was already staring at me angrily as I approached the window, I exchanged a towel, gave my room number, and said thanks. After I walked away, he yelled “YOU’RE WELCOME!!!” sarcastically. I’ve never experienced such targeted rudeness.
We’ve stayed at other Viva resorts before and had been thinking of becoming members. After this, obviously not. We won’t be joining and would never stay at another Viva. It’s unfortunate how a couple of staff ruined a family vacation. The pool was also very warm, and you can’t cool down and swim at the beach because of the sargassum. I do not recommend this resort.
