Valentin Imperial Riviera Maya

We were already familiar with the Valentin Imperial Riviera Maya resort. It is our favorite resort—let me explain why: it isn't a timeshare property, and the service is excellent overall. I also have to thank the entire Valentin team, especially Tânia from the Privé section, who was very attentive. I will definitely be back.

Arrived to this beautiful resort on the 7th of August 2026 for our second visit the last visit was in 2019. I must admit it has changed quite a bit but for the better on the whole. The first thing I will talk about are the staff as these are the people that keep the service to a high standard, they couldn’t do enough for you. There were a couple of standout staff for us Mitchell at the swim up bar in the main pool, after the first day he knew what we were drinking and just gave us a little nod as we were floating up to the bar. I cannot thank him enough for great service and very good drinks, secondly the go team! Nora, Sira, Carlos, Pablo, Israel,Lorenzo and one other young lady I can’t remember her name sorry . Very energetic and didn’t stop entertaining all day long and so funny in their own different ways. Next the restaurants.
The French was one of my favourites last time we visited but we feel it has slipped down the list a bit, service was good but the knives we had for the steak weren’t steak knives and found it hard to cut the steak not a big deal I know but it’s the little things. Steak was good though once you cut through it but the second time we went it was later in the evening and it was more busy, we both ordered starters my wife got her french onion soup but my frogs legs never arrived (perhaps they couldn’t catch them 🤣) just a minor thing. Italian was definitely one of our favourites, the pork rib was delicious both visits and my wife loved the beef. Mar Tiara was another top restaurant for us, the sword fish was very good and also the pork chop. Ginger had lovely sushi really enjoyed the spicy tuna 🍣. The main table we had some delicious fried rice and chicken teriyaki. Tamansari was my favourite for the pad Thai, spring rolls and the 🦆 but my wife didn’t really care for the food here. All restaurants had amazing and attentive service they all work so hard. After dinner we usually went to Don Miguel’s, loved listening to the piano player while having a drink, once again the staff in here were also very attentive. Food trucks were an easy way to grab a bite for lunch without having to change into dry clothes and the food was good, although did prefer going to the buffet for lunch as it has a much wider selection of food and was really good. Also had a great selection for breakfast in the buffet. We met some lovely people from all over and really enjoyed this holiday, we would definitely return!

We just spent 9 days at VIM and have only fabulous comments and wonderful memories to reflect on. The staff is top notch ! Michel at the main pool bar was a saint. He took care of everyone and he knew our order before we did. The food is amazing! Cindy at Taman Sari was a gem. She’s a very accommodating and attentive. The Tierra Mar breakfast staff was just spectacular too. The breakfast options are way better than a buffet imo. I just wished the churro guy was there every night, we didn’t see him on 3 nights that I recall. The pools are perfect for those who want to relax or those who want to party. No complaints here. The pool bum food truck made it easy to eat lunch and get back to relaxing. Great staff at the pool restaurant seating area. We had a fantastic time. Will be back for a 3rd time soon.